Medical Receptionist 1
Company: Allied Digestive Health
Location: Englewood Cliffs
Posted on: May 21, 2023
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Job Description:
Summary: Under the direction of the Practice Administrator, the
Medical Receptionist provides assistance, services and care to
patients by scheduling appointments, greeting, resolving problems
and handling payment and insurance information for patients by
phone or in person. This position provides clerical and data entry
support to the Care Center. This position may travel between
locations and requires a positive approach, ability to multi-task,
flexibility and a keen understanding of policies and
procedures.Essential Responsibilities:Liaison between physician and
patientMakes, reschedules and cancels appointments.Answer and
direct telephone calls appropriately and obtain detailed
information when making patient office appointments in the EMR
system.Confirm all appointments and record in chartGreet patients
in a pleasant, polite and professional manner in person and over
the telephone, triages and acts as an information resource for
patients, customers, vendors and internal personnel.Resolves
problems either independently or by knowing when appropriate to
seek out another resource.Clerical responsibilities include
obtaining accurate insurance, referrals and patient ID, mailing
paperwork, faxing, scanning and copying.Collects co-pays/payments
on patient accountsSets up drug representative lunches and attends
staff meetings.Participates in training/testing where
applicable.Logs into Navinet and ancillary portals to obtain
medical information and/or reports on patients.PIFs chart prior to
appointment.Abide by the policies, procedures, guidelines, rules,
testing, security administration and confidentiality of the
Patients and Practice under the guidelines of OSHA and HIPAA Laws
safeguards.Performs specialized tasks, projects as requested by
Physicians, Care Center Management accurately in a timely
fashion.Work collaboratively with all office employees and
physicians to ensure task completion within specified
timeframes.Displays consistent positive and polite approach towards
patients, customers, vendors, management and co-workers.Works
varying or longer schedules, if Practice needs require.Attend all
staff meetings, training/testingOverall knowledge of office
procedures, posting charges and/or billing procedures and
insurance.Maintains clean, orderly and organized
workstation.Reliable and flexible, keeping absences and tardiness
to a minimum, acceptable standard.Cross trains with other office
positions and provides coverage for other positions as needed or
directed.Performs other duties, as required.Essential
Skills:Comfortable multi-tasking with a sharp attention to
detailCan perform duties accurately in a timely and efficient
manner.Can demonstrate exemplary customer service skills.Excellent
interpersonal skills, with a strong ability to remain cordial
throughout the work day as well as to maintain patience under
occasional stressful situations.Excellent verbal and written
communication skills.Computer skills: data entry, knowledge of EMR,
or ability to be trained.Must be able to drive or have
transportation to work out of other local offices.Demonstrates
strong time management skills and organizational skills.Must be
able to exercise discretion, diplomacy and tact in patient and
staff interaction.Must consistently display patience, courteousness
and respect.Knowledge of HIPAA and OSHA Laws and safeguards, or the
ability to be trained in HIPAA and OSHA, and be able to follow
these guidelines at all timesMust be well versed or be able to
learn, understand and perform relevant Medical Office
functionsEducation and Experience Required: High School graduate or
GED. Prior Medical office experience preferred, but will train
qualified candidate.Supervisory Responsibility: NoneWork
Environment:This job operates in a professional medical office
environment. This role routinely uses standard office equipment
such as computers, phones, photocopiers, filing cabinets and fax
machines.Dress attire required: Scrubs and appropriate footwear The
physical demands described here are representative of those that
must be met by an employee to successfully perform the essential
functions of this job.Days/Hours:This job typically requires a
Monday through Friday schedule for a 37.5 hour work week, although
the schedule may vary depending upon the needs of the
Practice.Physical Demands:While performing the duties of this job,
the employee is regularly required to see, talk and hear. The
employee frequently is required to stand; walk; use hands to
finger, handle or feel; and reach with hands and arms.This position
requires the ability to occasionally lift office and medical
products and supplies, up to 20 pounds.This position may require
providing light physical assistance to a patient while escorting
him or her around the office.Other Duties:Please note this job
description is not designed to cover or contain a comprehensive
listing of activities, duties or responsibilities that are required
of the employee for this job. Duties, responsibilities and
activities may change at any time with or without notice.Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.
Keywords: Allied Digestive Health, Yonkers , Medical Receptionist 1, Administration, Clerical , Englewood Cliffs, New York
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