Service Lane Communications Specialist

Company: Burns Buick GMC
Location: Marlton
Posted on: February 18, 2026

Job Description:

Job Description Job Description Are you a natural communicator who thrives in fast-paced environments and enjoys making people feel informed, valued, and in control? Burns Hyundai , Philadelphia's 1 Volume Hyundai Dealer, is seeking a Service Lane Communications Specialist to be the essential link between our service team and our customers. This isn't a desk job - it's a frontline, on-your-feet, high-impact role. You'll be the go-to source for real-time updates, proactive outreach, and seamless coordination throughout every customer's service experience. What You'll Do: Act as the primary point of contact for live, accurate service updates - no voicemails, no callbacks Greet customers in the service lane, guide their visit, and provide proactive status updates Coordinate with Service Advisors and Technicians to deliver real-time information , including MPIs and ASRs with written, photo, and video communication Conduct post-service follow-ups to support satisfaction and CSI performance Document all customer interactions in the DMS and ensure smooth vehicle intake and delivery Help customers feel informed, confident, and cared for throughout their visit What You Bring: Clear, confident, and proactive verbal communication skills Strong sense of urgency - you solve problems now , not later Detail-oriented, especially in handling MPI/ASR quality and timing Comfortable working on your feet in a fast-paced, customer-facing environment Willingness to work in various weather conditions Computer literate and adaptable to dealership tools and systems Positive, professional attitude and a team-first mindset Prior retail automotive dealership experience is preferred, but not required Flexible availability for a five-day workweek , including a mix of early shifts (starting at 7:00 AM) , late shifts (ending at 7:00 PM) , and at least two Saturdays per month What We Offer: Highly Competitive Salary Performance-Based Bonus Plan Opportunity to grow within a top-performing, multi-brand dealership group Collaborative, high-energy team environment where communication is key Exposure to high-level fixed ops operations - a great entry point into service advising or BDC leadership Comprehensive benefits including: Health, dental, and vision insurance 401(k) with company match Paid time off Company-paid life insurance and optional voluntary benefits Apply Online Today! If you're ready to be the voice, bridge, and heartbeat of the customer service experience - apply now through the online link provided and take the next step in your career with Burns Hyundai - where communication drives everything we do.

Keywords: Burns Buick GMC, Yonkers , Service Lane Communications Specialist, Customer Service & Call Center , Marlton, New York