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Senior Manager II, Software Engineering - Chatbot

Company: Walmart
Location: Yonkers
Posted on: May 6, 2021

Job Description:

Position Summary...

What you'll do... Walmart--s Customer Care Self-Service group manages several interactive offerings across phone and chat channels to resolve customer issues and inquiries quickly and completely. We leverage Machine Learning(ML) to predict and classify customer intent, and deploy bot technologies to guide users through the appropriate self-service workflows. Our work reduces customer effort, increases customer satisfaction, and reduces Walmart operational costs -- we have an ambitious multi-year roadmap and are looking for a strong engineering manager to lead the chat team through this journey.

What you will do:

  • Lead the work eight to twelve engineers for assigned Engineering projects by providing pertinent documents, direction, and examples; identifying short- and long- term solutions and timeline; reviewing and approving proposed solutions; implementing new architectural patterns; and performing design and code reviews of changes.
  • Meet 1on1 with engineers to coach and discuss career objectives and growth opportunities.
  • Direct large-scale, complex, cross-functional projects by reviewing project requirements; translating requirements into technical solutions; gathering requested information (for example, design documents, product requirements, wireframes); communicating status and issues to team members and stakeholders; collaborating with the project team and cross-functional teams; troubleshooting open issues and bug-fixes; enhancing design to prevent reoccurrences of defects; ensuring on-time delivery and hand-offs; interacting with product manager to provide input on project plan; and providing leadership to the project team.
  • Supports business objectives by collaborating with business partners to identify opportunities; addressing high-priority initiatives (for example a business strategy, technical feasibility, implementation alternatives); identifying short- and long-term solutions; and leading cross-functional partnership.
    • Leads the discovery phase of medium to large projects to come up with high level design by partnering with the product management, Web Operations, project management, business and user experience teams; obtaining cross-function approvals; driving proof-of-concept; and implementing prototypes to validate ideas.
    • Utilizes industry research to improve Wal-Mart's technology environment by analyzing industry best practices; benchmarking industry against internal processes and solutions; researching or influencing future industry solutions for fit with internal needs; and defining software development guidelines, standards and processes.
    • Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost-effectiveness; and participating in and supporting community outreach events.You--ll sweep us off our feet if:
      • You--re comfortable influencing others, leading team, managing stakeholders, getting buy-in from leadership, and communicating clearly
      • You--re a problem solver and like digging in
      • You have a test and learn mentality, and an agile way of working to improve your team--s products
      • You--re excited about solving complex challenges
      • You--re customer-centric in spirit and execution
        • You have exposure working with cloud technologies
        • You have experience leading teams and implementing technology globally
        • You have experience with chatbots or other conversational systems
        • You have experience with functional programming languages.You--ll make an impact by:
          • Building and leading teams: Set and manage globally distributed engineering teams
          • Providing cross-functional leadership: Working cross functionally with product, engineering, program, and business teams to deliver omni-solutions across the globe
          • Developing and executing plans: Drive the execution of multiple business plans and tech initiatives. Effectively communicate execution, capacity, resource plans, and priorities
          • Building strategic relationships: Partner with peer teams to help design omni-presence solution across stores and online
            • Operating with excellence --Demonstrating an owner--s mindset and continually improving our resiliency, observability, and processes.Preferred Qualifications:
              • Bachelor of Science and 6 - 10 years' experience in software engineering OR Master of Science and 3 years' experience in software engineering
              • 2 years of supervisory experience
              • Able to translate business needs to new technology opportunities while driving technology innovation and solutioning to enterprise scale.
              • Understanding of cloud technologies and designing solutions deployed to Azure
              • Experience with JVM or .NET ecosystems
              • Should be a hands-on leader with the ability to solve problems, remove roadblocks, and drive the team forward
              • Knowledge of industry best practices for code quality, architecture, accessibility, and usability.
              • Ability to compare different frameworks and tools and suggest the best option given the client requirements.
              • Experience building and retaining high-performance teams and leading global software engineering teams
              • Outstanding communication and presentation abilities?

                The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

                Benefits & Perks:
                Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

                About Global Tech
                Imagine working in an environment where one line of code can make life easier for hundreds of millions of people and put a smile on their face. That--s what we do at Walmart Global Tech. We--re a team of 15,000+ software engineers, data scientists and service professionals within Walmart, the world--s largest retailer, delivering innovations that improve how our customers shop and empower our 2.2 million associates. To others, innovation looks like an app, service or some code, but Walmart has always been about people. People are why we innovate, and people power our innovations. Being human-led is our true disruption.

                We--re virtual
                Working virtually this year has helped us make quicker decisions, remove location barriers across our global team, be more flexible in our personal lives and spend less time commuting. Today, we are reimagining the tech workplace of the future by making a permanent transition to virtual work for most of our team. Of course, being together in person is an important part of our culture and shared success. We--ll collaborate in person at a regular cadence and with purpose.

                Equal Opportunity Employer
                Walmart, Inc. is an Equal Opportunity Employer -- By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions -- while being inclusive of all people.

                Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

                Bachelor--s degree in Computer Science and 5 years-- experience in software engineering or related field OR 7 years-- experience in software
                engineering or related field.
                2 years-- supervisory experience.

                Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

                Master--s degree in Computer Science or related field and 4 years' experience in software engineering or related field

                Primary Location... 121 River St, Hoboken, NJ 07, United States of America

Keywords: Walmart, Yonkers , Senior Manager II, Software Engineering - Chatbot, Executive , Yonkers, New York

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