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Customer Success Manager

Company: Retriever Medial Dental Payments LLC
Location: Valhalla
Posted on: May 14, 2022

Job Description:

Job DescriptionAt Rectangle Health, we believe that our team members are our most important asset. We grow our team by hiring the best in class talent. We encourage all employees to contribute their individual talents and ideas to strengthen our team, our brand, and our services. We promote a culture that serves to empower and motivate employees beyond the standard corporate rhetoric one might see on motivational posters. Employees understand their individual roles in serving our customers, and this clarity of purpose encourages high job performance.Position Overview:Customer Success ManagerCustomer Success will be responsible for the satisfaction and revenue growth of our entire direct-to-provider customer portfolio. As the face of Rectangle Health through daily customer outreach, this role will focus on engaging newly installed customers, legacy high-volume customer populations, and customers that may be under-utilizing features within their provided solution.In this newly created role, the Customer Success Manager (CSM) will have a significant impact on creating customer loyalty, supporting retention efforts, and driving customer growth. The Customer Success associate will be an expert in articulating our value position and aligned solution set, as well as understand market challenges and customer pain points.The ideal candidate should have a strong ability to communicate verbally and through email, as well as effectively leverage marketing content. The candidate should be someone who enjoys learning and mastering understanding of how solutions positively impact business challenges and is passionate about helping customers achieve their business goals. Lastly, the candidate should desire to add value to every customer interaction. If successful in the role, with Rectangle Health's rapid growth and customer centric focus, the CSM will have significant growth opportunity within the organization. Primary Job Duties:

  • Develop a deep understanding of the profile of our customer base to easily identify business challenges.
  • Educate customers on the benefits and features of our solutions virtually, which will drive feature usage, create loyalty and potential revenue growth.
  • Document customer interactions and results daily within our CRM to measure progress and outcomes.
  • Consistent follow up and thoroughness with customer interactions and engagement.
  • Build strong lines of communication with customer care, implementation support, sales and retention to meet the needs of the customer.
  • Create a positive customer experience through every interaction, always putting the customer first.
  • Provide an ongoing feedback look to management, partnering with customer care to become a true "voice of the customer".
  • Provide cross sell opportunities to our various sales channels as we layer in new products.
  • Drive referral opportunities as they encounter positive customer experiences. Minimum Qualifications:
    • 3+ years of general business experience.
    • Customer service or account management experience preferred.
    • Exceptional communication skills, both written and verbal.
    • Strong attention to detail and the ability to work independently.
    • Ability to work cross-organizationally with varied stakeholders
    • Must thrive in a fast paced, dynamic, demanding and fluid environment.
    • Basic Excel, Power Point and business intelligence skills.
    • Salesforce.com experience a plus. For all full-time employees, we offer:
      • Competitive health, dental, and vision benefits
      • Guardian Hospital Indemnity coverage
      • Life & LTD
      • 401(k) matching up to 3% About Us:Rectangle Health is one of the leading healthcare payment and premium processing company. With a focus on payment challenges and opportunities in the industry, we work with 50,000+ healthcare providers in the US, reliably processing over $5 Billion annually in-patient payments.

Keywords: Retriever Medial Dental Payments LLC, Yonkers , Customer Success Manager, Executive , Valhalla, New York

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