Assistant General Manager
Company: iFLY Holdings, LLC
Location: Yonkers
Posted on: May 14, 2022
Job Description:
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The Assistant General Manager is responsible for all daily
operations of the business in partnership with the General Manager.
The Manager communicates the objectives and vision of the company
to the staff and is an example of leadership. Supervision includes
Customer Service, Instructor staff, building facility, network
infrastructure, staff communications and development as well as
ensuring Marketing and Sales campaigns are communicated to the
team. The Assistant General Manager has a pulse on sales data,
costs, performance indicators, safety, employee morale and
world-class customer service and partners closely with the General
Manager to oversee and report on these activities. Works as part of
a team with the General Manager, Sales Manager, Shift Supervisors,
Lead Instructors and other key staff. Duties and
Responsibilities
- Overseeing all daily operations in the absence of the General
Manager, or in any other situation determined by the Regional
Director.
- Supervises customer service staff, call center, instructors and
other parts of the team
- Manages daily flight and staff schedules
- Monitors flight manifest to ensure maximum occupancy
- Assists with interviewing and training of team members
- Partners with other managers to prepare team member reviews,
recognition and disciplinary actions
- Responsible for inventory control and ordering of merchandise
and supplies
- Ensures safety of operations and ensures team members are
following all safety procedures
- Manages and maintains daily reporting
- Prepares commission report for payroll and timekeeping
- Verifies POS close outs and cash drops have been accurately
completed by team members
- Helps manage budgets and profitability of tunnel
- Ensures the facility is clean inside and outside
- Involved in identifying proactive incentive programs, reward
schemes and team building events
- Assists in short- and long-term sales and marketing strategies
and helps evaluate effectiveness
- Recommends and manages product or service enhancements to
improve customer satisfaction and sales potential
- Researches, evaluates and recommends enhancements to constantly
improve the customer experience
- Works with Point of Sale systems Additional duties as required
Work Experience and Knowledge Requirements
- Needs to be Self-motivated, have a natural leadership ability,
strong verbal and nonverbal communication skills, organizational
skills, ability to delegate and a good work ethic
- Computer skills in word processing, spreadsheet, database
management, content management systems and desktop publishing
applications are essential as well as proficiency with the POS
system
- Needs excellent oral and written communication skills as well
as creative writing and negotiation skills. Experience in
generating presentations and proposals
- Needs initiative, detail-orientation, project management,
multi-tasking, organizational and prioritization skills
- Tact, discretion, and good judgment are required to maintain
positive relationships with co-workers, clients, and vendors
- Exemplify and uphold proper safety standards Equal Opportunity
Employer/Protected Veterans/Individuals with Disabilities The
contractor will not discharge or in any other manner discriminate
against employees or applicants because they have inquired about,
discussed, or disclosed their own pay or the pay of another
employee or applicant. However, employees who have access to the
compensation information of other employees or applicants as a part
of their essential job functions cannot disclose the pay of other
employees or applicants to individuals who do not otherwise have
access to compensation information, unless the disclosure is (a) in
response to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
60-1.35(c)
Keywords: iFLY Holdings, LLC, Yonkers , Assistant General Manager, Executive , Yonkers, New York
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