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Product Manager

Company: Astound Broadband Powered by Wave
Location: Yonkers
Posted on: September 24, 2022

Job Description:

Astound Broadband is searching for a Product Manager to join our Astounding team! This individual may be based near any of our major markets in the following areas: Seattle, WA, Bothell, WA, Texas, Boston, New York, Chicago or California. In this role the Product Manager will focus on life cycle management for existing products and support the development of new products and services in the Astound Business Solutions markets. Candidates for this position must have demonstrated expertise around technology/services, product development lifecycle, and operationalization of Private Line, Internet, Cloud, Voice, Software Defined services and Wireless solutions delivered via Ethernet and IP networks. This individual will work with cross functional groups to review business and customer objectives for company-prioritized initiatives and execute on the resulting strategic product roadmap. Key are the following: Performing this role involves leading the successful implementation of new business products/services, and subsequent product/service enhancements across all systems. This includes participating in the development of business requirements, installation and troubleshooting documentation for and managing market deployment and launch activities. This role is also responsible for product life-cycle activities including the facilitation of cross functional process improvement initiatives. Must have a customer centric mindset aimed to improve customer experience by using data analysis to make strategic product decisions. Primary Responsibilities:

  • Execution of product roadmap initiative from concept to launch.
  • Day to day life-cycle support of Commercial Products.
  • Execute on product development and product launch objectives and deliverables.
  • Analyze pricing for products, including competitive market analysis/positioning.
  • Development of operational requirements and operational M&Ps (i.e. Tier I/II support, installation and field services) for new products introduced on the network.
  • Facilitate and document Service Delivery Process mapping (Acquisition, Fulfillment, and Service & Revenue Assurance) for assigned products.
  • Support sales and marketing with use case development and product benefit summaries.
  • Maintain a central repository for all current business products.
  • Collaboration with internal partner's to build services that are engaging, measurable, and goal-reaching.
  • Assist with the development of 3rd party vendor requirements for new products.
  • Manage any external third-party relationships necessary to deliver the product offerings.
  • Be the representative to product stakeholders, and ensure that cross functional requirements are clear.
  • Work with Engineering and other stakeholders in gathering and defining technical requirements for new and existing products. Secondary Responsibilities:
    • Facilitate training for Sales and specifically Sales Engineering teams to create local market subject matter experts.
    • Communicate business case results with key partners.
    • Conduct local market status meetings to review local market status against proposed launch activities; communicate major market launch milestones and identify and mitigate potential launch risks.
    • Serve as project manager to support market launch activities for the implementation of products, enhancements and resolution of cross-functional operational support issues.
    • Contribute to business product development road map.
    • Other responsibilities as directed by management. Education: BS/BA Degree in a related discipline strongly preferred. Experience:
      • 5+ years of experience in a product management role with project management background.
      • Experience with data analysis, process design, and requirements definition.
      • Experience working within cross-functional teams.
      • Excellent written and communication skills.
      • Life Cycle Product management experience.
      • Excellent presentation, collaboration, thought leadership and problem solving skills to work effectively with teams throughout the organization.
      • Strong presentation and communications skills a must, including experience tailoring and presenting communications and recommendations across organizational management levels.
      • Project Management experience managing numerous projects/initiatives simultaneously in a matrix organization required.
      • Willing to travel 25%. Knowledge, Skills and Abilities:
        • Experience in the telecommunications industry is preferred.
        • Experience with networking fundamentals, networking protocols and network routing.
        • Understanding of Hosted Voice, IPTV, Ethernet and Wavelength a plus.
        • Strong knowledge of MS- Office, G-Suite
        • PMP Certification is a plus.
        • Understanding of service delivery and business processes at a Multiple System Operator Is this the career opportunity you ve been searching for? Yes? Then let us know about you - apply now! Our Mission Statement: Take care of our customers Take care of each other Do what we say we are going to do Have fun Diverse Workforce / EEO: Astound Broadband is proud to be an Equal Opportunity Employer. We embrace, support, and thrive on each other s differences to maximize the experience of our teammates and our community. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor s legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Astound Broadband Powered by Wave, Yonkers , Product Manager, Executive , Yonkers, New York

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