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Customer Success Manager

Company: StaffWorks, Inc.
Location: Valhalla
Posted on: November 25, 2022

Job Description:

Our client, a leading SaaS and healthcare payment technology company, is seeking a Customer Success Manager. As the face of the client through daily customer outreach via calls and email, this role will focus on engaging newly installed customers, legacy high-volume customer populations, and customers that may be under-utilizing features within their provided solution.

The Customer Success Manager (CSM) will have a significant impact on creating customer loyalty, supporting retention efforts, and driving customer growth. The ideal candidate should have a strong ability to communicate verbally and through email, as well as effectively leverage marketing content. The candidate should be someone who enjoys learning and mastering understanding of how solutions positively impact business challenges and is passionate about helping customers achieve their business goals. Lastly, the candidate should desire to add value to every customer interaction.

--- Develop a deep understanding of the profile of customer base to easily identify business challenges.
--- Educate customers on the benefits and features of our solutions virtually, which will drive feature usage, create loyalty and potential revenue growth.
--- Document customer interactions and results daily within CRM to measure progress and outcomes.
--- Consistent follow up and thoroughness with customer interactions and engagement.
--- Build strong lines of communication with customer care, implementation support, sales and retention to meet the needs of the customer.
--- Create a positive customer experience through every interaction, always putting the customer first.
--- Provide an ongoing feedback look to management, partnering with customer care to become a true "voice of the customer".
--- Provide cross sell opportunities to our various sales channels as we layer in new products.
--- Drive referral opportunities as they encounter positive customer experiences.

--- Customer success or account management experience preferred.
--- Comfortable client facing, demoing solutions, and offering customer training support.
--- Exceptional communication skills, both written and verbal.
--- Ability to work cross-organizationally with varied stakeholders
--- Must thrive in a fast paced, dynamic, demanding and fluid environment.
--- Salesforce.com experience a plus.

This is a hybrid home/office role after the ramp period. Must start in-office in Valhalla, NY.
Salary based on experience, plus 10% bonus paid out quarterly.
Tremendous growth opportunity ahead
401k match up to 3%
Fantastic medical/dental benefits
Flexible PTO program


Keywords: StaffWorks, Inc., Yonkers , Customer Success Manager, Executive , Valhalla, New York

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