Client Care Director

Company: CBRE
Location: Yonkers
Posted on: January 23, 2023

Job Description:

Posted04-Jan-2023Service lineAdvisory SegmentRole typeFull-timeAreas of InterestCustomer Service, Investment ManagementLocation(s)New York City New York United States of AmericaThe mission of CBRE Client Care is to provide a unique, best-in-class client relationship management program for our top investor clients that sets CBRE apart. The end goal is to drive high client satisfaction, strong and measurable client outcomes, and growth of our business for CBRE.Client Care Director is an essential role, responsible for developing and maintaining global business relationships with major investor clients of strategic significance to CBRE.Works as core member of a three-person team responsible assigned to a group of strategic client accounts. Promotes customer satisfaction, client growth, connectedness, and deep relationship development. Formulates engagement plans working in concert with clients; Implements plans by collaborating with CBRE lines of business and market leaders. Provides ongoing support to clients ensuring they receive high quality service delivery, timely communications, assistance navigating CBRE's network, and privileged access to CBRE resources. Delivers curated thought leadership, research, and executive sponsorships that are meaningful to the client. Develops and maintains professional relationships with clients at the senior management or executive level.This role is an outstanding growth opportunity for a rising leader seeking to: Learn all CBRE service lines and markets; Develop a deep professional network of relationships; Join a high-profile, high-performing team; Provide creative solutioning; and Engage with the largest real estate investors in the world at a strategic level.ESSENTIAL DUTIES AND RESPONSIBILITIESProvides assigned clients with quality assurance, connectedness to CBRE, and "voice of the client" advocacy.Helps clients navigate CBRE to ensure best talent and optimal solutions for their needAnalyzes client strategy, feedback, performance metrics, and desired investment outcomes; Leverages understandingto identify risks and opportunitiesCollaborates with CBRE lines of business (Capital Markets, Leasing, Property Management, and Valuations), Corporate Functions (Research, Marketing, Communications, Analytics), market leaders, and producers to ensure outstanding client outcomes for clientsWorks with Client Care Account Executive to formulate and implement annual client agenda and engagement planCultivates meaningful relationships with client personnel; Develops trust through availability, listening, and reliable follow up.Where appropriate, coordinates internal teams in order to provide more seamless service to clients; May lead consulting projects or other complex deliverablesDrives forward lead generation, attachment across service lines, and introduction of innovative and sponsored CBRE product solutions that are relevant to the clientLeads and/or contributes to bespoke client communications, analytics, and/or deliverables as instructed by Client Care Account Executive (working closely with Senior Analyst)#CBREIM#INDSJBachelor's degree (BA/BS) from four-year college or university and a minimum of 10 years of relevant experience. Masters degree preferred.Commercial real estate investor experience with background in capital markets, debt, property management, research, or valuations, preferred.Requires knowledge of commercial real estate financial terms and principles. Adept at analyzing financial reports of public companies. Able to review financial reports prepared by others and formulate findings and recommendations to internal or client stakeholdersAbility to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in complex situations. Ability to stay calm and professional under pressure.Possess a strong connection with Research and the ability to understand/interpret the work and data they produce, and partner for bespoke client projects.#CBREIM#INDSJThe minimum salary for the Client Care Director position is $130,000 annually and the maximum salary for the position is $170,000 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program."CBRE is an equal opportunity/affirmative action employer with a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

Keywords: CBRE, Yonkers , Client Care Director, Executive , Yonkers, New York