Store Manager
Company: Altice USA
Location: Yonkers
Posted on: January 23, 2025
Job Description:
OptimumAre you looking to Optimize your life? Start your
exciting path to a rewarding career today!We are Optimum, a leader
in the fast-paced world of connectivity, and we're on the hunt for
enthusiastic professionals to join our team! We understand that
connectivity isn't just a luxury anymore - it's a necessity that
empowers lives, fuels businesses, and drives innovation. A career
at Optimum means you'll be enabling progress and enhancing lives by
providing reliable, high-speed connectivity solutions that keep the
world connected. We owe our success to our amazing product,
commitment to our people and the connections we make in every
community.If you are resourceful, collaborative, team-oriented and
passionate about delivering consistent excellence, Optimum is the
Company for you!We areOptimum!Job SummaryOversee Optimum Retail
Store location(s), ensuring that sales, productivity, accuracy,
quality, and sales goals are met for all offered products/services
by mentoring, coaching, and engaging with employees and customers.
Handles escalated customer concerns, maintains composure, and
resolves difficult situations and follows up to ensure positive
resolution. Ensures consistent application and enforcement of all
Store policies, processes, and practices to provide a superior
customer service experience. Optimizes staffing levels to improve
service, support business processes, and ensure regulatory
compliance. Assists in the development of a Retail Sales staff that
supports multiple products. Performs the administrative,
facilitative coaching, and mentoring duties necessary to lead and
maintain a quality retail sales staff.Responsibilities
- Monitor performance of the Retail Store staff and provides
feedback to ensure maximum customer satisfaction. Helps identify
training needs and workload requirements with available
resources.
- Responsible for overseeing accurate cash handling, including
training for all Retail Store employees to ensure accuracy and
auditing.
- Ensures the competency and continuity of qualified Retail Sales
Agents is achieved through effective training, motivation,
coaching, development, and performance recognition.
- Conducts monitoring in accordance with Company policy to ensure
quality service and customer satisfaction.
- Assists in maintenance of employee data and payroll/attendance
records.
- Responsible for ensuring timely and accurate openings/closings
for the Retail Store.
- Assists management with expense control including Overtime,
T&E, and other departmental expenditures.
- Notifies Manager, Director, and VP of any cash variances equal
or greater than $100. Conducts disciplinary action as
necessary.
- Participates in and facilitates regularly scheduled department
conference calls and meetings.
- Ensures that sales goals are clearly communicated to each RSA
and monitors performance daily.
- Develops and implements retail sales strategies for store and
serves as a strategic partner in the overall operation of the
organization.
- Exceeds growth and profit objectives by maximizing each
customer interaction.
- Drives sales of Optimumproducts and services while keeping a
keen focus on efficient operations to ensure maximum
profitability.
- Ensures that all planograms and merchandising displays meet
Company standards.
- Partners with other channels to drive store traffic and
participates in internal and external events to create location
awareness.
- Flexibility in traveling to alternate store locations.
- Supervises and manages performance, attendance, and training
requirements.
- Assists Retail Market Manager with hiring, ongoing performance
reviews, and plan of action for underperforming Retail Sales
Consultants.Qualifications
- Associate Degree in Business preferred; High School degree is
required; minimum of five years related Sales experience in a
customer relations environment.
- 3 years in a high-volume customer service/sales/retail
environment.
- Bilingual -Spanish highly preferred.
- Ability to work well under pressure while performing multiple
tasks.
- Ability to work in a fast-paced and ever-changing
environment.
- Proficiency in using Windows and Microsoft Office software,
including Excel and Word.
- Flexibility and adaptability are crucial for working in a
Retail Sales environment. Extended staffing during nights,
weekends, and holidays may be required.
- Robust supervisory skills including coaching, mentoring,
motivation, recognition, and time management preferred.
- Valid Driver License and ability travel to multiple locations
required (within 35 miles).
- Excellent listening skills and patience.
- Excellent analytical problem-solving and conflict resolution
skills.
- Strong oral and written communication skills.
- Excellent customer service skills.
- Ability to lead and motivate a high-performance sales
team.
- Ability to lead and supervise others in a retail sales
environment with high sales and service focus.
- Excellent verbal and written communication skills.
- Must be able to lift and carry equipment, up to 35 pounds, for
longer periods of timeAt Optimum, we're fueled by our four core
pillars: Taking Ownership, Upholding Transparency, Creating
Community, and Demonstrating Expertise. Our commitment to
empowering employees to take responsibility and embrace proactive
problem-solving underpins Taking Ownership. Upholding Transparency
is at the core of our culture, with open and honest communication
fostering trust among our dedicated team and loyal customers.
Creating Community is more than a goal; it's our daily commitment
to fostering an environment of collaboration, innovation, and
positivity. Demonstrating expertise is a promise we uphold through
continuous learning and engagement with our customers to
consistently deliver top-quality products and services. These
pillars not only shape our culture but define Optimum as a place of
excellence, trustworthiness, and thriving community, and we invite
you to be a part of our journey.If you have the drive to succeed
and are ready to embark on a thrilling career, seize this
opportunity today, and join our winning team, so together, we'll
shape the future of connectivity.All job descriptions and required
skills, qualifications and responsibilities for a particular
position are subject to modification by the Company from time to
time, in the Company's discretion based on business necessity.We
are an Equal Opportunity Employer committed to recruiting, hiring
and promoting qualified people of all backgrounds regardless of
gender, race, color, creed, national origin, religion, age, marital
status, pregnancy, physical or mental disability, sexual
orientation, gender identity, military or veteran status, or any
other basis protected by federal, state, or local law.The Company
collects personal information about its applicants for employment
that may include personal identifiers, professional or employment
related information, photos, education information and/or protected
classifications under federal and state law. This information is
collected for employment purposes, including identification, work
authorization, FCRA-compliant background screening, human resource
administration and compliance with federal, state and local
law.Applicants for employment with The Company will never be asked
to provide money (even if reimbursable) as part of the job
application or hiring process. Please review our for further
details.This position is identified as being performed in/or
reporting to company operations in New York State. Salary ranges
are supplied in compliance with New York State law. Pay is
competitive and based on a number of job-related factors, including
skills and experience. The starting pay rate/range at time of hire
for this position in the posted location is
$58,738.00-$96,499.00/year. The rate/range provided herein is the
anticipated pay at the time of hire, and does not reflect future
job opportunity.
Keywords: Altice USA, Yonkers , Store Manager, Executive , Yonkers, New York
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