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Front Desk/Guest Services- Friday/Saturday/Sunday

Company: Days Inn / Motel 6 Elmsford
Location: Elmsford
Posted on: June 24, 2022

Job Description:

Job DescriptionDays Inn Elmsford and Motel 6 Elmsford are hiring for a hotel Front Desk Agent/Guest Service Representative to serve as our guests' first point of contact and manage all aspects of their accommodation. This Is for a part time position for the days and hours noted in job description. Responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.Responsibilities

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients' complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests' needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and paymentsSkills
    • Work experience as a Hotel Front Desk Agent, Receptionist or similar role
    • Experience with hotel reservations software, like Hotel Key and SynXis
    • Understanding of how travel planning websites operate, like Booking and TripAdvisor
    • Customer service attitude
    • Excellent communication and organizational skills
    • Degree in hotel management is a plus

Keywords: Days Inn / Motel 6 Elmsford, Yonkers , Front Desk/Guest Services- Friday/Saturday/Sunday, Hospitality & Tourism , Elmsford, New York

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