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Automotive Service Customer Care Representative

Company: Volvo Cars of White Plains
Location: Elmsford
Posted on: July 29, 2022

Job Description:

Job DescriptionLuxury Automotive Service Customer Care Representative $50,000 - $70,000The Premier Collection is searching for a Luxury Customer Care Representative for our White Plains locations. We're looking for someone with incredible customer handling and telephone skills. This is an opportunity for a highly motivated, customer focused team player with a strong work ethic and superior leadership skills. Our team is fully committed to providing a friction free, fully transparent experience in person, over the phone or remote online. We want The Premier Collection to be our customer's favorite retailer, so we have Customer Care Representatives coordinate all of our customers' repair and maintenance appointments over the phone, via email and through our apps. Our CCRs constantly engage customers thru outbound calls, emails and texts. Our customer's maintenance is our responsibility and we work hard to provide a smooth and fun ownership experience by making service easy.We are a family owned and operated group of Automobile Retailers in White Plains, Nyack, Danbury and Wappinger Falls. We represent some of the finest nameplates in the industry: Volvo, Subaru, Lincoln, Maserati, Alfa Romeo, Mazda and Volkswagen. We build our firm on four simple but powerful business tenets: Integrity, Fair and Competitive Pricing, Excellence in Service and Respect for the individual. Our team members enjoy a work life/home life balance because of our family friendly environment. You'll have opportunities to excel and become the best automotive retailer you can be through training and advancement within our growing organization. What We Offer:

  • Competitive hourly rate, commission, and CSI bonuses
  • Competitive contests, awards and spiffs
  • Work/life balance - 5 day work week & 3 weeks vacation
  • We 100% believe in promoting from within
  • Ongoing training and professional seminars
  • Career development and opportunities for advancement
  • Employee Discounts on all new car, used car, service parts, accessories, and gear
  • Strong employee recognition programs
  • Monthly birthday and anniversary celebrations
  • Free lunch on Saturdays
  • Flexible schedules
  • Health insurance with 50% employer contribution
  • 3rd Generation family friendly atmosphere
  • All new state of the art facilities
  • 401(K) Plan
  • We support Alex's Lemonade, Maria Fareri Children's Hospital, countless churches and synagogues, local schools, animal shelters, women's community housing, shelters, food banks, feeding Westchester. Duties and Responsibilities:
    • Assist customers during incoming calls, emails and text messages in identifying their concerns and scheduling their next appointment.
    • Remind customers of overdue and missed service thru outbound calls, emails and text messages
    • Alert customers of open recalls thru outbound calls, emails and text messages
    • Coordinate Valet for pickup and delivery of customer's vehicles
    • Ensure proper documentation of customer Complaints so advisors and technicians can properly maintain or repair their vehicle
    • Following up after service to assist customers with additional questions
    • Represent The Premier Collection's brand with excellence
    • Highly organized and eagerness to improve
    • Willingness to take initiative
    • Computer literacy, quality writing and grammar skills

Keywords: Volvo Cars of White Plains, Yonkers , Automotive Service Customer Care Representative, Hospitality & Tourism , Elmsford, New York

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