Customer Service Agent
Company: GTT, LLC
Location: Hawthorne
Posted on: March 17, 2023
Job Description:
Customer Service Agent
- Contract Duration 6+ months
- Pay ranges from $15 - $23/hr
Responsibility Level:
- Under general supervision from the Branch Operations Manager
and/or Service Manager, assists with the coordination of customer
service requests, from order to cash, while maximizing technical
resource productivity and profitability.
- Partners effectively with Service Managers and Customer Service
representatives to support a successful service business.
- Willingness to support and coach team members.
-
Principal Duties:
Duties are assigned at the local level and will include some of the
below:
- The Customer Service Agent receives customer requests for
unscheduled or scheduled service.
- Determines customer needs and matches appropriate skillset to
the need.
- Coordinates with the Technician to communicate the action plan
and services to be provided to the customer.
- The Customer Service Agent ensures work has been performed to
the customer's expectations and performs follow-up with the
customer, as needed.
- Answers any customer inquiries and resolves or escalates
customer issues, as appropriate.
- Coordinates labor scheduling to align technicians to the
appropriate customer and service needs.
- Ensures Technicians are provided with daily schedules.
- Maintains consistent communication with assigned
Technicians.
- Follows up on activities to ensure completion in an established
timeframe.
- Reconciles and invoices all service requests daily.
- May prepare and submit service billings in a special invoice
format as defined by individual customer account special handling
requirements.
- Assists with the creation of L&M quotations, as
needed
- Prepares yearly, monthly, and weekly execution plans for PSA
scheduled service visits.
- Participates in TB Business Review meetings by preparing and
discussing critical account information pertinent to current
profitability status and customer satisfaction issues.
- Researches and follows up on action items assigned.
- Maintains delivery standards consistent with Building
Efficiency North America objectives
- for sustainable, profitable service growth through the
efficient execution of the work sold.
- Ensures that all customer account information required to
support call management activities and schedules is kept up to date
in NxGen.
- Supports administration and resolution of warranty
claims.
- Runs query reports, researches, and reconciles unaligned costs,
such as labor hours, material purchases, expenses, and other
service-related transactions.
- Reconciliation of accounts payable exceptions as necessary.
-
About The Company:
- Our client specializes in enhancing the intelligence of
buildings because buildings have a purpose. They are places for
people to live or work. Facilities for learning or healing. Venues
for entertainment and shopping. Sites for the specialized storage
of tangible goods or mission-critical data. Your buildings have a
huge variety of functions; they are central to your
mission.
- This is where our client comes in, helping drive the outcomes
that matter most. Through a full range of systems and digital
solutions, they make your buildings smarter. A smarter building is
safer, more comfortable, more efficient, and, ultimately, more
sustainable. Most important, smarter buildings let you focus more
intensely on your unique mission. Better for your people. Better
for your bottom line. Better for the planet.
- Our client has been making buildings smarter since 1885, and
their capabilities, depth of innovation experience, and global
reach have been growing ever since. Today, they offer the world's
largest portfolio of building products, technologies, software, and
services. They put that portfolio to work to transform the
environments where people live, work, learn and play.
#GTTUS3
#ZR3
Keywords: GTT, LLC, Yonkers , Customer Service Agent, Hospitality & Tourism , Hawthorne, New York
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