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Remote SaaS Software Customer Escalation Manager

Company: VirtualVocations
Location: Yonkers
Posted on: August 7, 2022

Job Description:

A software company has an open position for a Remote SaaS Software Customer Escalation Manager.

Core Responsibilities Include:
Overseeing the delivery of a unified escalation experience for customers and team members
Ensuring superb execution of the escalation resolution process
Providing assurance and resources as needed, regularly acting as the customers' advocate
Applicants must meet the following qualifications:

2+ years experience of working in a Customer Escalation or Incident Management role
5+ years of working directly with Customers in Customer Support or Customer Success roles
Practical experience managing escalation or incident response across multiple support teams
Experience collaborating with global teams to quickly understand issues, propose solutions, and facilitate decision making
Excellent operational and services experience in a SaaS platform environment

Keywords: VirtualVocations, Yonkers , Remote SaaS Software Customer Escalation Manager, IT / Software / Systems , Yonkers, New York

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