Remote SaaS Software Customer Escalation Manager
Company: VirtualVocations
Location: Yonkers
Posted on: August 7, 2022
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Job Description:
A software company has an open position for a Remote SaaS
Software Customer Escalation Manager.
Core Responsibilities Include:
Overseeing the delivery of a unified escalation experience for
customers and team members
Ensuring superb execution of the escalation resolution process
Providing assurance and resources as needed, regularly acting as
the customers' advocate
Applicants must meet the following qualifications:
2+ years experience of working in a Customer Escalation or Incident
Management role
5+ years of working directly with Customers in Customer Support or
Customer Success roles
Practical experience managing escalation or incident response
across multiple support teams
Experience collaborating with global teams to quickly understand
issues, propose solutions, and facilitate decision making
Excellent operational and services experience in a SaaS platform
environment
Keywords: VirtualVocations, Yonkers , Remote SaaS Software Customer Escalation Manager, IT / Software / Systems , Yonkers, New York
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