Call Plan Implementation Manager

Company: Novo Nordisk
Location: Plainsboro
Posted on: January 20, 2026

Job Description:

About the Department The Diabetes Sales Team leads the US sales efforts for Novo Nordisk’s robust cardiometabolic product portfolio, which includes world class therapies for the treatment of diabetes, obesity, and the reduction of adverse cardiovascular events. As part of the team, you will have frontline exposure to our portfolio vision, business strategies, and critical market insights that drive our business forward. You will drive the NNI portfolio strategy in tandem with our marketing team, and balance performance with compassion to ensure that the latest therapies and products reach the people who need them most. At Novo Nordisk, we are the world leader in diabetes care and a major player in defeating other serious chronic conditions such as obesity, growth hormone-related disorders and rare bleeding disorders. We use our skills, dedication and ambition to help people with diabetes and other chronic or rare diseases. We are looking for individuals who want to do the same. In exchange, we offer the chance to be part of a truly global workplace, where passion and engagement are met with opportunities for professional and personal development. Are you ready to realize your potential? The Position The Manager, Call Planning Operations manages the implementation and ongoing maintenance of compliant, strategic call planning for the Cardiometabolic sales organization. This role is responsible for maintaining the call plan application along with the rules and file libraries, ensuring call plan rules are current, and aligned with business strategy, and that finalized files are accurate, and distributed to downstream systems. The manager translates corporate objectives and sales strategies into actionable, high-quality plans that maximize field engagement and revenue opportunities while maintaining regulatory and operational integrity. Relationships The position reports to the Director, Field Alignment & Call Plan Operations and maintains a dotted-line relationship with the Associate Director, Call Plan Systems and Field Support. The role requires regular collaboration with teams across Operations, Insights & Analytics, Sales, Information Technology, Master Data Management, Legal, and Privacy & Compliance. It also engages with external vendors, consultants, IT developers, and contingent workers to support system integrations and operational initiatives. Essential Functions Implement and manage compliant, strategic call plan operations for the Cardiometabolic sales organization, ensuring on-time, in-scope delivery of all call plans that support sales objectives and revenue targetsCollaborate with NNI Insights & Analytics and other cross-functional stakeholders to develop call plans that align with company objectives, sales strategies, and field prioritiesMaintain the call plan rules document library: review, update, validate, and version-control business rules to ensure accuracy, compliance, and alignment with evolving strategy and regulatory requirementsGovern the file library and documentation: manage all files generated during the call-plan process, and ensure files are accurate, reconciled, and distributed to downstream systems in a timely mannerCoordinate with external software vendors to manage the call-plan refinement environment and application performance; ensure refinement rules reflect current strategy and that the application is intuitive and reliable for field usersOversee the field call-plan refinement process: create project timelines, communicate milestones to stakeholders, manage inquiries and exceptions, and maintain ad-hoc and exception lists throughout the refinement windowPerform rigorous quality control on all call-plan outputs: identify, investigate, and resolve data or rule errors prior to downstream distributionPartner with IT and Operations to deploy final incentive compensation and call plan files into downstream systems; govern the file delivery process and maintain an up-to-date, version-controlled documentation libraryManage the marketing flag process by documenting correct flags, coordinating with internal execution partners, and validating that flags appear correctly in downstream systemsIndependently manage call plan implementation for the Virtual Sales Representative teamServe as subject matter expert for call-plan implementation processes, timelines, inputs, outputs, governance, and business rules; provide guidance and training to stakeholders as neededUnderstand technical architecture and backend processes sufficiently to advise partners on adjustments, troubleshoot anomalies, validate fixes, and recommend enhancementsAct as a core contributor on company initiatives and product launches, offering expert recommendations to support decision-making and ensuring call-plan readinessProactively identify and recommend opportunities to improve efficiency, accuracy, and effectiveness of call planning operations and related tools Physical Requirements 0-10% overnight travel required. Qualifications A Bachelor’s degree with at least 4 years of Pharmaceutical industry experience1-2 years experience in either call planning, field sales or field sales operationsAdvanced proficiency in Sales Operations tools and processes, including CRM, incentive compensation, and pharmaceutical sales and customer dataStrong organizational and prioritization skills; ability to manage multiple projects in a matrixed environmentProven ability to manage end-to-end business rules lifecycle, from authoring and validation to maintenance and governanceStrong track record in understanding system file structures and managing end-to-end file transfer processesAdvanced proficiency with Microsoft Excel is requiredExperience with SQL, Tableau, or similar analytics tools is preferredAbility to translate business requirements into technical solutionsOral and written communication skills that translate with all levels of the organization The base compensation range for this position is $96,760 to $178,840. Base compensation is determined based on a number of factors. This position is also eligible for a company bonus based on individual and company performance. Novo Nordisk offers long-term incentive compensation and or company vehicles depending on the position's level or other company factors. Employees are also eligible to participate in Company employee benefit programs including medical, dental and vision coverage; life insurance; disability insurance; 401(k) savings plan; flexible spending accounts; employee assistance program; tuition reimbursement program; and voluntary benefits such as group legal, critical illness, identity theft protection, pet insurance and auto/home insurance. The Company also offers time off pursuant to its sick time policy, flex-able vacation policy, and parental leave policy. Novo Nordisk is currently in the process of adjusting job titles globally. Please note that the job title listed in this advertisement may be subject to change. More detailed information will be provided during the recruitment process We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. We’re not your typical healthcare company. In a modern world of quick fixes, we focus on solutions to defeat serious chronic diseases and promote long-term health. Our unordinary mindset is at the heart of everything we do. We seek out new ideas and put people first as we push the boundaries of science, make healthcare more accessible, and treat, prevent, and even cure diseases that affect millions of lives. Because it takes an unordinary approach to drive real, lasting change in health. Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations. If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.

Keywords: Novo Nordisk, Yonkers , Call Plan Implementation Manager, IT / Software / Systems , Plainsboro, New York