Job Description - Director Digital Service Compliance
Director Digital Service Compliance - ( 20000812 )
Are you highly motivated, detailed oriented and passionate about
preparing for your career? Then we are looking for someone just
like YOU to join our team!
We look for people who can dream, think, create and grow. Our
culture thrives on embracing and rewarding imagination and is
characterized by an unwavering commitment to high achievement. We
pride ourselves on sharing ideas, diversity of thought and
embracing dedicated, talented and driven individuals who value
honesty, integrity and go above and beyond. As we continue to grow
we need YOU to meet our demands for success.
We have developed and executed differentiated strategies that
are helping us thrive in a rapidly changing industry.
There is no shortage of talent – we work hard to make Sterling
an employer of choice.
None of the bureaucracy found in larger banks – open door policy
with all executives.
One Dream, One Team, One Purpose, One Culture
Our Single Point of Contact model ensures every client and
colleague feels valued and knows who to reach out to for specific
guidance. Our purpose is to use the power of banking to move our
company forward. We believe in a fair, ethical, and sustainable
future—one where everyone thrives on a compliant and level playing
We are a results-driven culture, with a keen focus on
collaboration + acceleration. We work hard, We win as a team, and
We honor the diversity of skills brought by the collective.
What’s in it for YOU
We aim to help you figure out exactly where you see yourself in
our business. Whatever your passion, we will support you in getting
the skills necessary to make your mark.
The Director of Digital Services Compliance is responsible for
developing and establishing an effective program for guidance and
advisory support to the Bank’s direct banking solutions. The
Director of Digital Services Compliance is responsible for
oversight of the third-party service provider to assure compliance
with a broad range of laws, rules, regulations, and regulatory
guidance pertaining to the implementation of online banking
services and incorporation of systems and technology to manage
The Director of Digital Services is responsible for the
implementation and oversight of the Bank’s Direct Banking Solutions
Compliance Program effective in preventing, detecting and
mitigating violations of applicable law while ensuring the Bank
remains aligned to its digital banking strategy. The Director
ensure that the payments, banking or financial-technology
(“fin-tech”) industry and related legal issues, including the laws,
rules and regulations related to banks, bank partners, and/or the
participants in various payments systems and processors and
coordinates with the BSA/AML and OFAC teams.
The Director of Digital Services is responsible for identifying
the compliance, regulatory and technical risks for both banking as
a service initiatives and key digital partnerships. The Director
works closely with Vendor Risk Management and other areas of
Enterprise Risk Management.
Identify, assess, and develop monitoring to ensure compliance
with laws, rules and regulations governing Sterling’s products and
services, delivered through online channel. Develop policies that
address the key laws and regulations applicable.
Monitor developments and analyze or coordinate analysis of new
or proposed rules and regulations affecting the bank’s online
services including banking and lending products. Coordinate with
Compliance Risk and Governance to identify risks and controls
needed for savings products and services and lending products and
Develop and execute a comprehensive privacy programs to address
consumer protection and commercial confidentiality requirements.
Coordinate with Information Security and Digital Services
Technology groups to ensure coverage of compliance and develop and
advices on control requirements.
Lead the design and execution of comprehensive compliance risk
assessment of the Bank’s digital services including current service
and products and stay abreast of emerging technologies and product
developments separate from the bank.
Develop and communicate reports summarizing Compliance oversight
activities of the Direct Banking Solutions program, results of risk
assessments and reviews, and highlight changes to key laws, rules
and regulations impacting Sterling products and services to senior
and executive management and to Board-level committees.
Coordinate to ensure the bank is prepared for Compliance
examinations by gathering all relevant information, supporting the
regulatory examination staff and providing relevant information,
and addressing promptly issues identified and communicated during
the course of the review or examination.
Assist the line of business in the comprehensive oversight and
monitoring of Sterling’s managed program vendor responsible for the
delivery of relevant technology and online services.
Determine relative bank Compliance training requirements for
Bank colleagues and the Direct Banking Solutions group.
Who We Want
For this position, you must have at least 10 years of experience
as a compliance officer or in a compliance management position in
an online banking role in a major bank, technology or fintech
Candidates with advanced degrees (Associates, Bachelor’s, and/or
Master’s) preferred, yet a High School diploma or GED is required.
Candidates with some combination of coursework and experience, or
else extensive related professional experience, are eligible for
Familiarity with concepts, tools, and solutions used by digital
financial services teams such as application development protocols,
cloud-based solutions, and user experience and user interface
(UX/UI) design/development processes.
Broad knowledge of consumer protection law, bank secrecy act,
and regulatory guidance related to electronic banking and digital
Strong leadership and communication skills
Knowledge of banking products and services
At Sterling National Bank, we rely on diversity of culture and
thought to deliver on our goals. To ensure this we seek talented,
qualified people for all of our career opportunities, regardless of
race, color, sex/gender, including pregnancy, gender identity and
expression, national origin, religion, sexual orientation,
disability, age, marital status, veteran status, or any other
protected classification under federal, state and/or local laws.
Sterling National Bank is proud to be an Equal Employment
Opportunity/Affirmative Action Employer providing a drug-free
**All Applicants must be eligible to work in the U.S. without
company sponsorship, now or in the future, for employment-based
work authorization. H1-B and green card sponsorship is not
available for any position and we will not consider F-1 visa
holders with Optional Practical Training (OPT) who will require
H-1B status, TNs, or current H-1B visa holders for employment
All offers for employment with Sterling National Bank are
contingent on successful completion of background investigation,
including drug and fingerprint screening.