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eCommerce Catalog Sr. Manager

Company: SPECTRUM
Location: Yonkers
Posted on: November 14, 2020

Job Description:

Digital Marketing Delivery team is responsible for driving the strategy and implementation of Sales sites, as well as back office and CRM operations for Charter Communications. The Digital Delivery team is looking for an experienced manager to lead the execution of high-impact projects that directly affect our customers' online experience and bottom line. This Offer Catalog configuration group is accountable for catalog and content updates across sales channels, driving incremental business value every day. The team is accountable for delivering changes to pricing, promotions and offers for devices, accessories, rate plans and services within for Sales channels. This includes, but is not limited to, close partnership with business and other Marketing teams managing requests and consulting on feasibility, executing catalog configuration changes, establishing and optimizing processes and providing reporting against changes that are made on a regular basis. Goal of this team is to operate on continuous improvement principles and deliver on time, with quality and exceeding customer and company satisfaction standards. The Sr. Manager is also accountable for leadership, talent management of third party consultants and delivering incremental value to the business in their area of focus through process, workflow and resource management. The Sr. Manager, in addition to ensuring that the team delivers on time and with quality, is responsible for driving transformative improvements in process and technology related to pricing and offers management. MAJOR DUTIES AND RESPONSIBILITIES Manage enhancements, change requests, ongoing analysis efforts for catalog administration and drive production issues to closure. Oversee complex CRM systems that processes large volumes of daily orders for new and existing customers across different customer segments and lines of businesses for web, mobile and set top box ordering channels. Lead team of analysts who are responsible for configuration changes. Collaborate with IT teams and stakeholders to provide new and improved features. Extend life of back-office tools by extending existing functionalities and adding new functionalities. Steward several new functional strategies that produces benefits with lower maintenance efforts. Work together with Technical Directors and Release Managers to ensure smooth deployments of catalog configurations. Act as Liaison between Business users and technical development teams. Assess business problems and translate them into specific requirements for the team. Lead and Support night time production releases for critical rollouts. Support analysis and fix for production outages and defect resolutions. REQUIRED QUALIFICATIONS Skills/Abilities and Knowledge Ability to read, write, speak and understand English. Ability to communicate orally and in writing in a clear and straightforward manner. Ability to prioritize and organize effectively In-depth knowledge of telecommunications or cable industry including products, offers, offer structures and pricing strategy In-depth knowledge of Siebel CRM back end platform for multiple online and device based ordering platforms that generates tens of thousands of daily ecommerce orders Experience in the Analysis and testing of Client-Server and Web-Based Applications Ability to write detailed user stories for all configurations and data in Siebel CRM enterprise wide Ability to integrate complex back-end platform seamlessly with Oracle ATG for multiple eCommerce platforms SME on all business rules as well as architecture and schema setup for back-office systems Education Bachelor’s Degree in Marketing, Business, Communication or related discipline Related Work Experience Lead configurator and SME in Telecommunications or Cable Industry; 8 years Lead and provide guidance to catalog configurators; 3 years PREFERRED QUALIFICATIONS Skills/Abilities and Knowledge Ability to manage all phases of a large project from beginning to end with sufficient autonomy Ability to work independently and make recommendations and decisions autonomously Knowledge of SAFE Agile Framework Experience working in Agile environment with scrum teams Involvement in backlog grooming, sprint planning, and providing story point estimates Knowledge of Jira Align and Jira tools Ability to assist Quality Assurance teams Knowledge of multiple CRM systems in the market and configuration best practices Ability to conduct formal presentations to all levels of management on issues or findings in assigned areas or subjects Ability to pay attention to detail, balanced with the ability to think strategically Knowledge of online buy-sites, user interfaces and experiences Knowledge of cable television, high speed Internet and phone products and services preferred Related Work Experience SAFE Agile Framework Strong knowledge of Agile Strong knowledge of software development best practices Education MBA / Masters preferred WORKING CONDITIONS Office environment

Keywords: SPECTRUM, Yonkers , eCommerce Catalog Sr. Manager, Other , Yonkers, New York

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