Director, Sales Operations

Company: Spectrum
Location: Yonkers
Posted on: November 14, 2020

Job Description:

The Spectrum Director of Sales Operations is responsible for establishing business’ objectives, policies and practices in functions that are essential to sales force and sales support productivity and a positive customer experience, including planning, reporting, and sales process, administration and tool optimization. Develop strategic plans and guide tactical initiatives to achieve business goals. Oversee activities of multiple departments that perform sales operational functions for numerous sales channels, and help build and support as a priority, the execution of the Retail Sales strategy. MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer experience. Provide leadership and guidance in Sales Operations, Incentives, Performance and Business Development initiatives. Establish operating models and performance goals. Design and direct revenue enhancement and cost reduction programs. Ensure performance goals are met. Align sales operational support structure with customer buying behaviors and the operating model for Retailers and Partners groups within the Retail Sales channel. Establish channel-wide policies and procedures that reconcile differing stakeholder needs, expedite key sales and sales support activities and drive positive business results. Identify opportunities for sales process that enable the sale force to focus on high value sales activities and support staff to become more productive, thus accelerating the sales cycle. Initiate and lead cross-functional, multi-departmental development programs. Facilitate implementation, working with both field and corporate leaders. Collaborate with Corporate Strategy team to assist with management of sales incentive initiatives that reinforces sales, and aligns with sales volume and revenue goals Partner with Marketing and Product Management to identify, develop and implement support mechanisms for new marketing strategies and new products. Address unique sales operations requirements. Define appropriate job roles within the Operations’ organization structure and career-pathing. Ensure staffing levels are aligned with work volume. Recruit, hire and develop department leaders. Create bench strength Provide input and leadership on major Charter initiatives. REQUIRED QUALIFICATIONS Skills/Abilities and Knowledge Ability to communicate with all levels of management and external groups, both orally and in writing Ability to develop, communicate and implement complex plans, strategies and tactics effectively Ability to manage and deliver multiple projects simultaneously, in fast-paced, dynamic environment Ability to prioritize and organize effectively Ability to make decisions and solve problems under pressure Ability to work with others collaboratively to solve problems Ability to lead and motivate a large and geographically dispersed team Cross-functional management skills with an ability to motivate others, both internal and external to the company Ability to show judgment and initiative to accomplish job responsibilities Self-motivated with ability to work independently Exceptional analytical skills Ability to think creatively Knowledge of sales strategies and procedures Education Bachelor's degree in business administration or operations or equivalent experience MBA preferred Related Work Experience 10 years: Telecomm sales experience 10 years: Sales operations management experience 10 years: Project management experience 10 years: Customer care management experience 10 years: Leadership of multiple cross-functional teams WORKING CONDITIONS Office work environment Moderate travel

Keywords: Spectrum, Yonkers , Director, Sales Operations, Other , Yonkers, New York