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Deskside Support Tech

Company: The Judge Group, Inc.
Location: Yonkers
Posted on: November 21, 2020

Job Description:

Location Tarrytown, NY Salary 18HR (Contract) - 40-50KYR (Conversion) Description Duration Temp to Hire Location Tarrytown, NY 10591 Requirements Hardware A or 2 to 4 years' experience replacing Hard drives, system boards, video etc. Office 365 Microsoft products Microsoft Bitlocker PKI Cards (smart cards) Remote Access Have an understanding of ticketing systems and Service Level Agreements Job Summary The Deskside Tech - is a Jr - Mid level position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment. Responsibilities bull Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers. bull Provide support to client identified VIPs, and other employees at the client site bull Responds to change management requests including installing new PC equipment, providing end-user desk side support another related activities. bull Perform InstallMoveAdd or Change (IMAC)activities. bull Perform all assigned desk-side support activities bull Display outstanding technical and professional services skills at all times bull Meet - established customer service satisfaction levels and other operationalcustomer service metrics as outlined in established guidelines bull Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair bull Understands and follows all documented service operations policies and procedures. bull Other duties or certifications may be assigned to meet business needs Education And Experience bull Typically requires a minim of 2 years of relevant deskside experience Certifications Andor Qualifications bull Maintain all required OEM Certifications as directed by Management bull Knowledge of relevant software and hardware systems - Desktop application, desktop hardware, bull Understanding of ITIL methodologies bull A certification is desired bull May require additional customer-specific certifications or training as required Skills bull Excellence in communication and customer-facing skills bull Strong oral, written and interpersonal skills bull Ability to follow instructions and processes with minimal instruction bull Ability to lift and or move various computer equipment up to 50 lbs. Additional Requirements May Exist If Offer Of Employment Contact mailto?subjectDeskside20Support20Tech This job and many more are available through The Judge Group. Find us on the web at www.judge.com httpwww.judge.com

Keywords: The Judge Group, Inc., Yonkers , Deskside Support Tech, Other , Yonkers, New York

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