Executive IT Support Specialist

Company: SPACE EXPLORATION TECHNOLOGIES CORP
Location: Hawthorne
Posted on: February 22, 2021

Job Description:

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars Executive IT Support Specialist

SpaceX is looking for a hands-on technical Executive IT Support Specialist to provide world-class support to our executive team. This person will assure that executives have state-of-the-art, always-on, always-working IT solutions. To be successful, this person must be self-directed, motivated, organized, and results-driven. In addition to deep technical skills, this person must have excellent listening skills, and is required to have excellent oral and written communication skills. As a motivated technologist, this person must understand current technologies, and must be continuously exploring and experimenting with new technologies. Responsibilities:

• Provide high level hands-on customer support with a focus on ownership and follow-through with every interaction
• Work on deep technical and procedural problems in and outside the company always getting to a solution - no is never an option
• Respond to, and diagnose, problems through discussions with Executive and Assistants, including problem recognition, logging, research, resolution, and follow-up steps
• Collaborate with the corporate Information Technology, Applications, and Information Security teams to assure enterprise solutions will enable the executive team
• Design, document, deploy, and support a wide range of technologies used by the executive team
• Manage schedules and provide after-hours and weekend support when necessary and willingness to travel
• Clear understanding of urgency and escalation of issues when appropriate Basic Qualifications:
  • 3+ years of experience in enterprise IT support
  • 1+ years of experience in executive IT support
  • Experience with Windows, OS X, iOS, and Android operating systems
  • Experience with Microsoft Active Directory, Microsoft Exchange Server, Microsoft Outlook, ActiveSync, Microsoft SharePoint Server, and Lync/Office Communicator
  • Experience with Webex, Skype, Zoom, Microsoft Teams and other video conferencing technologies Preferred Skills and Experience:
    • Bachelor's degree in computer science or engineering
    • Demonstrated knowledge in both wired and wireless network technologies
    • Due to the high visibility of this position, excellent written, verbal and phone communications skills
    • Knowledge of emerging technologies (latest and greatest hardware/software)
    • Experience working with and supporting an executive client group
    • Ability to prioritize executive support issues above all else
    • Ability to make independent judgment calls to resolve urgent and critical matters
    • Ability to provide lightning-speed response to all executive support requests
    • Can-do attitude, defaulting to "yes, we will figure out a way"
    • Desire to not rest until problems are solved
    • Ability to proactively test for possible failure scenarios and consider edge cases Additional Requirements:
      • Willing to work overtime and weekends when needed
      • Provide Audio/Video conference support for onsite/offsite presentations, events, and meetings.
      • Ability to lift 30 lbs. unassisted
      • To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR--here . SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status. Applicants wishing to view a copy of SpaceX's Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should notify the Human Resources Department at (310) 363-6000. Education Information Confirmation --*
        I hereby declare the information provided is true and all educational programs listed will be completed by my start date at SpaceX.
        GPA (Undergraduate) --*
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        Indicate your test score on the 1600 or 2400 scale. Select "Did not take" if you have not taken the SAT. ACT Score --*
        Select "Did not take" if you have not taken the ACT. GRE Score
        Indicate your test score on the 340 or 1600 scale. Select "Did not take" if you have not taken the GRE. GMAT Score
        Select "Did not take" if you have not taken the GMAT. SpaceX Employment History --*
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        Are you legally authorized to work in the United States? --*
        To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Learn more about ITAR--here . If (f) Other, please explain:
        U.S. Equal Opportunity Employment Information (Completion is voluntary) Individuals seeking employment at SpaceX are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. Gender Are you Hispanic/Latino? Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Form CC-305 OMB Control Number 1250-0005 Expires 05/31/2023 Voluntary Self-Identification of DisabilityWhy are you being asked to complete this form? We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years. Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability? You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to:
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Keywords: SPACE EXPLORATION TECHNOLOGIES CORP, Yonkers , Executive IT Support Specialist, Other , Hawthorne, New York