Customer Experience Rep
Company: Consumer Priority Service
Location: Yonkers
Posted on: February 25, 2021
|
|
Job Description:
BACKGROUND: CPS is a leader and innovator in the field of
service plans. The company offers extended warranty coverage for
virtually all high ticket consumer purchases ranging from high-end
consumer electronics to computers, major appliances, power tools,
lawn & garden equipment, and more. All plans are backed by an A.M.
Best rating of A- (Excellent) insurance carrier. We have one goal
in mind to give the customer the ultimate service plan experience
utilizing best practices in customer service. We are expanding our
state of the art customer service center with remote functionality
and the latest technology. For the customer this means having
timely product and service information to repair and maintain all
covered products. It means peace of mind to know that a Customer
Experience Agent has their best interest in mind and will schedule
and track the progress of any service calls or claims. This also
means giving the customer valuable information and tools to use,
like on-line copies of their product(s) users manual (as available
from the products manufacturer), preventative maintenance tips,
notification of product recalls and much more. CPS is a national
firm with dealer support across the U.S. We are based in Sheepshead
Bay, Brooklyn with the technology to support our customers
remotely. We are a fast paced growing firm that is looking for new
talent and great employees to build our team and support our
customer base. Come grow with us! ESSENTIAL DUTIES AND
RESPONSIBILITIES - Answer on average 50-60 calls per day. -
Corresponding to e-mails, chat, and text messages. - Work the key
phone queues: Registration, File a Claim and Check Status. -
General administrative duties IDEAL CANDIDATE - Prior experience as
the first point of contact. - Has an enthusiastic demeanor and is
able to deal with customers requests in a friendly manner. -
Experience within an inbound call center or service - Demonstrated
superior customer service and attention to detail- well organized
and cheerful. - Enjoys being part of a supportive team that exudes
a positive atmosphere and looking to join a growing call centerA
team player! - Ability to multi-task. - Excellent communications
skills; both verbal and written - An effective listener who can
prioritize a customers requests. - Is empathetic who cares about
assisting customers with their product and warranty needs. - Must
be reliable and punctual to work within a remote structure. -
Proficient in MS Office Products and CRM with proficiency to
navigate thru multiple screens. - A team player with a passion to
help the customer. QUALIFICATIONS, KNOWLEDGE AND SKILLS - Prior
customer service experience - Strong organizational skills -
Ability to thrive in a fast paced environment - Demonstrated poise
and confidence to handle customer inquiries - Strong computer
skills This Job is Ideal for Someone Who is: - Dependable - Detail
Oriented - Customer focused - Team Oriented - Organized to Work
Remotely Schedule: - Monday to Friday Work remotely - Yes Benefit
Conditions: - Waiting period may apply Why Apply? Excellent growth
and advancement opportunities Entry level positionsJoin an industry
leader in a growth mode. . Remote based structure with home office
support Job Type: Full-time Pay: $15.00 per hour Incentive based
programs
Keywords: Consumer Priority Service, Yonkers , Customer Experience Rep, Other , Yonkers, New York
Click
here to apply!
|
Didn't find what you're looking for? Search again!
Other Other JobsAmazon Order Picker/Packer - Weekend Shifts Available Description: Shifts: Overnight, Early Morning, Day, Evening, WeekendLocation: br Shirley br Job opportunities vary by location. We update postings daily with open positions.Hourly pay rate:Earn 15 or more Immediate (more...) Company: Amazon Workforce Staffing Location: Ridge Posted on: 03/4/2021 Cashier (Customer Service Representative) - Retail Sales - Full Time or Part Time Description: START YOUR STORY AT SPEEDWAY -- Speedway is focused and dedicated to your success We are committed to ensuring our employees receive proper training in order to provide excellent customer service to (more...) Company: Speedway LLC Location: Lake Grove Posted on: 03/4/2021 Cashier (Customer Service Representative) - Retail Sales - Full Time or Part Time Description: START YOUR STORY AT SPEEDWAY -- Speedway is focused and dedicated to your success We are committed to ensuring our employees receive proper training in order to provide excellent customer service to (more...) Company: Speedway LLC Location: Yaphank Posted on: 03/4/2021 Cashier (Customer Service Representative) - Retail Sales - Full Time or Part Time Description: START YOUR STORY AT SPEEDWAY -- Speedway is focused and dedicated to your success We are committed to ensuring our employees receive proper training in order to provide excellent customer service to (more...) Company: Speedway LLC Location: Miller Place Posted on: 03/4/2021 Picker Packer - Amazon Description: Shifts: Overnight, Early Morning, Day, Evening, WeekendLocation: br Shirley br Job opportunities vary by location. We update postings daily with open positions.Hourly pay rate:Earn 15 or more Immediate (more...) Company: Amazon Workforce Staffing Location: Ridge Posted on: 03/4/2021 Experienced Body Tech Description: Job Summary Experienced Auto Body Technician needed to repair vehicles thoroughly, safely, and profitably in a manner consistent with Caliber S.O.P., insurance partner and industry guidelines/standards. (more...) Company: Caliber Collision Location: Yaphank Posted on: 03/4/2021 Lot Associate Description: Job DescriptionLot Associates assist customers with the loading of their vehicles and also monitor Company: The Home Depot Location: Saint James Posted on: 03/4/2021 Cashier (Customer Service Representative) - Retail Sales - Full Time or Part Time Description: START YOUR STORY AT SPEEDWAY -- Speedway is focused and dedicated to your success We are committed to ensuring our employees receive proper training in order to provide excellent customer service to (more...) Company: Speedway LLC Location: Manorville Posted on: 03/4/2021 Cashier (Customer Service Representative) - Retail Sales - Full Time or Part Time Description: START YOUR STORY AT SPEEDWAY -- Speedway is focused and dedicated to your success We are committed to ensuring our employees receive proper training in order to provide excellent customer service to (more...) Company: Speedway LLC Location: Coram Posted on: 03/4/2021 Lot Associate Description: Job DescriptionLot Associates assist customers with the loading of their vehicles and also monitor Company: The Home Depot Location: Coram Posted on: 03/4/2021 |