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Customer Service Representative

Company: Aerotek
Location: Congers
Posted on: April 10, 2021

Job Description:

We are currently partnering with a top manufacturing and consumer products company located in Blauvelt, NY! They are looking to grow their team by adding a Customer Service Representative/Order Processor.Description:Employee will be in supporting 50+ customer accounts from processing orders in the computer system, maintaining accounts and handling all day to day correspondence. Primarily email correspondence, but will need to answer calls and handle all follow up when necessary.

  • Processing Orders-handling purchase orders from the customer and entering the orders; working with various departments to make certain we are able to fulfill the order in a timely fashion
  • Sample Requests-handling requests from either Sales or the customer; working with various departments to have this ship in a timely manner.
  • Invoicing- once purchase orders ship they need to be invoiced properly
  • Customer Complaints/Returns/Credits-following standard operating procedure when a complaint is received by the customer; working with various departments to investigate the complaint and process the return and/or credit through our system
  • Will provide all required information to the sales department and customers.
  • Monitor all customer inquiries and resolve all problems efficiently and within a time frameExperience:
    • Customer service experience and dealing with accounts
    • Order processing experience
    • Strong attention to detail About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Yonkers , Customer Service Representative, Other , Congers, New York

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