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Customer Care Specialist

Company: Executive Pursuit
Location: Montvale
Posted on: May 4, 2021

Job Description:

Job DescriptionThis is an excellent opportunity to work with an established medical device company! My client is looking for a Customer Care/Complaint Specialist to join their team, to ensure proper handling, documentation, and compliance, of any adverse issues.You will be working with an experienced team of individuals in Compliance, Complaints, Quality, and Regulatory Affairs with supportive management. Must be adept at handling customer complaints and have working knowledge of FDA and MDR reporting.----If you are a team player looking to develop your career,--this may be the job for you!Responsibilities

  • Evaluation of initial claim to determine validity, risk level, and possible need for investigation.
  • Ability to interact with customers, medical professionals, field staff, and affiliates to obtain information pertinent to the complaint.
  • Assessment to determine if a Medical Device Report (MDR) is applicable, and file reports within the required timelines.
  • Maintain oversight of assigned claims while adhering to established procedures and practices.The Ideal Candidate
    • Will have a bachelor---s degree in a related field (preferred)--
    • 5+ years--- experience in regulatory affairs and standards, as it relates to medical device
    • Excellent written, verbal skills in ensure proper handling and documentation
    • Strong knowledge of MS Office
    • Strong customer service skills, who works and interacts well with othersCompensation
      • Salary of 65-75K based on experience
      • Full benefit package-medical, dental, vision, life, and 401K
      • PTO and vacation

Keywords: Executive Pursuit, Yonkers , Customer Care Specialist, Other , Montvale, New York

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