TeleHealth Data Specialist

Company: Health Alliance of Hudson Valley
Location: Valhalla
Posted on: June 8, 2021

Job Description:

Job Details:

Job Summary:

The TeleHealth Data Specialist will perform a variety of both complex and routine clinical support duties.Coordinates with clinical team members as appropriate, in collecting information for clinicians to coordinate treatment strategies and to facilitate the remote treatment of patients.Abstracts clinical data from multiple clinical information systems, and accurately enters data into the eCare Manager Application (eCM), ensuring accuracy and completeness.

Responsibilities:

Assists in the management of patient information in the Clinical Operations Room (COR).oConsistently verifies patient census at assigned units.oEnters information appropriate for new admissions when asked by CCRN.oRetrieves patient data from hospital's systems and enters it in eCM with speed and efficiency.Completion of Care Plan data points needed for Best Practices and APACHE scoring.Provides direct support to clinical staff in the Operations Center with the clinical use of eCM and hospital HIS systems.Assists client hospitals with the use of eCM when necessary.Demonstrates attention to detail with accurate, timely and complete data entry and retrieval.Answers, prioritizes and directs telephone calls in the COR.Maintains a variety of databases, spreadsheet and project assignments.Evaluates faxed information from clients and labels appropriately for review by ICU Care clinicians.Reports administrative problems, technical problems or suboptimal communication between tele-ICU and ICU health care professionals using a defined reporting process.Provides assistance within job description responsibilities for other staff members as requested.Demonstrates positive customer relation skills as evidenced by the following:oExhibits communication skills that facilitate interchange between health care workers to provide quality patient care outcomes.oEffective interpersonal skills necessary to interact with tele-ICU clinicians.oProfessional telephone etiquette.oFollows through with issues in a timely fashion.oDemonstrates enthusiasm and interest in response to requests and calls to the tele-ICU.Provides exceptional customer service to all ICU staff, patients and family members.Provides courteous, enthusiastic telephone communication to care givers at monitored ICUs.Promptly responds to requestfor service and assistance.Manages difficult or emotional customer situations.Responds promptly to customer needs.Responds to requests for service and assistance.Meets commitmentsQualifications/Requirements:

Experience:

C.M.A., C.N.A., EMT, Nursing student or some medical training required, or prior experience in a health information environment or medical terminology.

Education:

High school diploma or equivalent.

About Us:

WMC Advanced Physician Services PC

Keywords: Health Alliance of Hudson Valley, Yonkers , TeleHealth Data Specialist, Other , Valhalla, New York