A Patient Service Representative is responsible for greeting
patients and working with them in person, on the phone, or through
electronic correspondence to meet their needs regarding scheduling,
updating pertinent information, checking in and out, and acting as
a liaison in reporting any patient suggestions to management.
Greets arriving patients, verifies appointment information, and
notifies nursing staff in accordance with policies and procedure.
Registers new patients and assists them in completion of necessary
forms. Verifies and updates current patient information
(demographic, financial, and clinical) in the EMR system. Scans
completed forms, identification, and insurance cards into patient
documents folder. Schedules future appointments based on procedure
type, time requirements, and provider schedules. Answer incoming
phone calls and make outbound phone calls, gathering information to
route appropriately. Utilize triage system for all patient care
related calls, in accordance with triage procedures. Initiates,
issues, and verifies patient referrals. Initiates and receives
insurance authorization/pre-certifications as necessary. Accepts
payments, issues receipts, and reconciles cash drawer daily.
Monitor the patient flow from lobby to the exam room, making sure
patients are seen in a timely manner. Communicate with patients if
there are any delays/issues in patient care. Provide helpful
assistance in anticipating and responding to the needs of all
patients and family members. Remain calm under pressure and
effectively deal with difficult people. Provides translation for
non-English speaking patients, their families, and staff if
bilingual. Create correspondence to patients who failed to keep
appointments in accordance with policy and provider request. Accept
and directs deliveries of medical/office supplies and mail. Perform
general office duties, such as document preparation, scanning,
mailing, and filing. Maintains a professional appearance and a
clean, safe environment. Respects patients by recognizing their
rights; maintaining confidentiality. Utilizes technology, including
specialized software as applicable, to maximize productivity.
Develops and maintains electronic files as necessary. Exhibits
excellent interpersonal skills; provides customer service; assists
other support staff as necessary; collaborates with all levels of
internal leadership, management, and staff as well as outside
clients, vendors, and other external parties. Other duties as
Minimum of one (1) year of customer service and/or medical
office experience preferred.
High school diploma or equivalent required. Associates degree
from an accredited institution preferred.
Licenses / Certifications:
Bilingual (English/Spanish) candidates preferred, but not
required. Proficiency in Microsoft Office (Outlook, Word, Excel,
and Power Point).
NorthEast Provider Solutions Inc.