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Financial Counselor

Company: Health Alliance of Hudson Valley
Location: Valhalla
Posted on: June 9, 2021

Job Description:

Job Details:

Job Summary:

Responsible for evaluating patient eligibility for various governmental programs for the un-insured/under-insured population. Must possess a keen understanding of patient registration and insurance verification.


Promote the mission, vision, and values of the organization. Greet all patients, families and hospital visitors with a positive, cheerful attitude. Review daily IP, ER, Surgery and OP admissions that are Private Pay. Responsible for financially clearing patients at ER, hospital bedside or OP registration to obtain cash payment or determine eligibility for various governmental programs. Conduct interview with patients and / or family members. Records and maintains complete documentation of activities performed on account while in-house. Notifies hospital case management, social services and admission staff of case screening determinations and outcomes via verbal and written communications. Calculate and collect cash payments appropriately for all patients. Advises self-pay patients of their medical and dental care options available in the community for future follow-up care. Participates in data gathering for financial reporting. Work closely with Case Management (UR) on a daily basis in regards to patient status changes; whether this would include patient type or insurance notification or insurance coverage. Set up arrangements / monthly installment plans for patients to payoff balances within the guidelines of WMC collection polices. Discuss outstanding balances with patients attempting to receive future services. Provide an estimate for the future service and create a payment plan to resolve older debt. Create detailed notes in the system to reflect all actions performed on an account. Assist in registering patients or admitting patients when needed. Maintain a knowledge base of programs offered by WMC network. Charity Program. Maintain complete records of all patients applying for indigent or financial assistance to include the application, proof of income, the acceptance/denial letter, and any other applicable documentation. Maintain a relationship with our collection agencies and work together to find the best solution for our patients. Be willing to serve as a communications person between the department and hospital. Be knowledgeable on all of WMCs services Qualifications/Requirements:


Previous hospital registration, billing and collections, financial counseling, and/or customer service experience, preferred.


High School Diploma or GED, required. Associate's degree, preferred.

Licenses / Certifications:


Must adhere to HIPAA rules and regulations as it relates to patient privacy and confidentiality, must be reliable and maintain professional attire and demeanor, must be willing to complete continued education/training requirements. Special Requirements: Work is performed during regular work hours, but may require overtime and/or weekend hours to meet deadlines. Work in varying degrees of temperature (heated or air conditioned) Work under extreme pressures. Position requires sitting for approximately 4-6 hours per day and walking for 2 hours per day

About Us:

NorthEast Provider Solutions Inc.

Keywords: Health Alliance of Hudson Valley, Yonkers , Financial Counselor, Other , Valhalla, New York

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