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Customer Service Manager - Yonkers, NY, United States

Company: Hudson Group
Location: Yonkers
Posted on: September 12, 2021

Job Description:

Located at Yonkers, NY, United States


Hudson is North America's leading travel retailer. For over 30 years, Hudson has met the needs and wants of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores. We couldn't serve our customers, landlords, and partners in airports, commuter terminals, hotels, and casinos without the continued support of our greatest assets: our team members. We're dedicated to hiring and training exceptional team members, who are committed to serving the customer as the Traveler's Best Friend. We strive to ensure we're fulfilling our team members' career potentials through training, skills-development, and career pathways - as our team members grow and succeed both personally and professionally, so does Hudson.

This Customer Service Manager Position Is For You, If You Would Enjoy:
• Onboarding new team members and providing them with orientation, training, coaching, and development
• Assisting the Human Resources Department with the day-to-day HR activities and administrative duties
• Being responsible for the company's customer service training at the location
• Working at the John F. Kennedy International Airport

Customer Service Manager Key Accountabilities:
• Ensure retail locations are following company's Human Resource policies, programs, and procedures through coordination with the Corporate Office
• Assist Corporate HR in delivering medical, dental, vision, 401(k), etc. benefit plans to employees; STD, LTD, Life and workers compensation
• Determine and recommend employee relations practices necessary to establish a positive employer-employee relationship and promote a high level of employee morale
• Acting as a Badging Cosignatory, assist team members with completing the airport's badging process and renewal process by procuring all necessary documentation, completing all administrative paperwork, and scheduling all appointments as necessary
• Coordinate, schedule and conduct New Hire Orientation; ensure new hire paperwork is complete and sent to the appropriate Corporate Office department
• Schedule both classroom and in-store ongoing training each quarter for existing associates and ensure consistent reporting to management about training milestones
• Train all new team members in customer service attributes as outlined in Travelers Best Friend, Dufry +1, and other learning & development initiatives as requested by the company; track and report participation weekly and monthly
• Ensure consistent excellent internal and external customer service delivered by knowledgeable and professional associates and management, by providing customer service training
• Inform management of operational, scheduling, or employee relations issues that impact customer experience and promote a high level of employee morale and flow

Customer Service Manager Required Qualifications:
• Excellent leadership, team building, and people management skills
• Encouraging to team and staff; able to mentor and lead
• High degree of interpersonal skills as well as excellent verbal and written communication skills
• Ability to interact with diverse personalities and all levels of management
• Must be comfortable with facilitating training and speaking to large groups
• Extremely well organized & ability to multi-task
• Knowledge of Microsoft Word, Excel and PowerPoint
• 2+ years of experience in a customer service role in retail, restaurant, or related customer focused service industry
• High school diploma or equivalent

Customer Service Manager Preferred Qualifications:
• Associates degree or equivalent or combination of education and experience
• Previous supervisory or managerial experience
• Previous Human Resources experience
• Previous experience as a trainer, corporate training specialist, or related position
• Previous experience operating cash registers and/or cash handling

Some of our company-offered benefits for you and your family include:
• Health & Well Being: Medical/Dental/Vision Insurance
• Paid Time Off
• Various Personal and Parental Leave Programs
• Universal Life Insurance
• Retirement Programs & Matching Employee Contributions: 401K & RRSP
• Employee Recognition & Anniversary Programs
• Training, Development, and Growth Opportunities
• Tuition Assistance & Scholarship Programs

For additional information on our benefits, please visit: https://www.hudsongroup.com/careers/our-perks

Hudson is an Equal Opportunity Employer of all qualified individuals. All employment decisions are made without regard to age, race, color, religion, sex, sexual orientation, national origin, citizenship, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state or local law. We are committed to creating an inclusive workplace in which we value diversity and unique experiences, backgrounds and identities.

All offers are contingent upon successful completion and passing of background checks and/or employment verification results.

Note to staffing agencies: Please do not contact Hudson (including the recruitment team or any hiring managers) regarding this position with candidates. If assistance is needed in filling any position for Hudson, a member of our recruiting team will reach out directly. #AF123

Keywords: Hudson Group, Yonkers , Customer Service Manager - Yonkers, NY, United States, Other , Yonkers, New York

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