Customer Service Manager - Yonkers, NY, United States
Company: Hudson Group
Location: Yonkers
Posted on: September 12, 2021
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Job Description:
Located at Yonkers, NY, United States
Hudson is North America's leading travel retailer. For over 30
years, Hudson has met the needs and wants of travelers in more than
1,000 duty-free, duty-paid, and food & beverage stores. We couldn't
serve our customers, landlords, and partners in airports, commuter
terminals, hotels, and casinos without the continued support of our
greatest assets: our team members. We're dedicated to hiring and
training exceptional team members, who are committed to serving the
customer as the Traveler's Best Friend. We strive to ensure we're
fulfilling our team members' career potentials through training,
skills-development, and career pathways - as our team members grow
and succeed both personally and professionally, so does Hudson.
This Customer Service Manager Position Is For You, If You Would
Enjoy:
• Onboarding new team members and providing them with orientation,
training, coaching, and development
• Assisting the Human Resources Department with the day-to-day HR
activities and administrative duties
• Being responsible for the company's customer service training at
the location
• Working at the John F. Kennedy International Airport
Customer Service Manager Key Accountabilities:
• Ensure retail locations are following company's Human Resource
policies, programs, and procedures through coordination with the
Corporate Office
• Assist Corporate HR in delivering medical, dental, vision,
401(k), etc. benefit plans to employees; STD, LTD, Life and workers
compensation
• Determine and recommend employee relations practices necessary to
establish a positive employer-employee relationship and promote a
high level of employee morale
• Acting as a Badging Cosignatory, assist team members with
completing the airport's badging process and renewal process by
procuring all necessary documentation, completing all
administrative paperwork, and scheduling all appointments as
necessary
• Coordinate, schedule and conduct New Hire Orientation; ensure new
hire paperwork is complete and sent to the appropriate Corporate
Office department
• Schedule both classroom and in-store ongoing training each
quarter for existing associates and ensure consistent reporting to
management about training milestones
• Train all new team members in customer service attributes as
outlined in Travelers Best Friend, Dufry +1, and other learning &
development initiatives as requested by the company; track and
report participation weekly and monthly
• Ensure consistent excellent internal and external customer
service delivered by knowledgeable and professional associates and
management, by providing customer service training
• Inform management of operational, scheduling, or employee
relations issues that impact customer experience and promote a high
level of employee morale and flow
Customer Service Manager Required Qualifications:
• Excellent leadership, team building, and people management
skills
• Encouraging to team and staff; able to mentor and lead
• High degree of interpersonal skills as well as excellent verbal
and written communication skills
• Ability to interact with diverse personalities and all levels of
management
• Must be comfortable with facilitating training and speaking to
large groups
• Extremely well organized & ability to multi-task
• Knowledge of Microsoft Word, Excel and PowerPoint
• 2+ years of experience in a customer service role in retail,
restaurant, or related customer focused service industry
• High school diploma or equivalent
Customer Service Manager Preferred Qualifications:
• Associates degree or equivalent or combination of education and
experience
• Previous supervisory or managerial experience
• Previous Human Resources experience
• Previous experience as a trainer, corporate training specialist,
or related position
• Previous experience operating cash registers and/or cash
handling
Some of our company-offered benefits for you and your family
include:
• Health & Well Being: Medical/Dental/Vision Insurance
• Paid Time Off
• Various Personal and Parental Leave Programs
• Universal Life Insurance
• Retirement Programs & Matching Employee Contributions: 401K &
RRSP
• Employee Recognition & Anniversary Programs
• Training, Development, and Growth Opportunities
• Tuition Assistance & Scholarship Programs
For additional information on our benefits, please visit:
https://www.hudsongroup.com/careers/our-perks
Hudson is an Equal Opportunity Employer of all qualified
individuals. All employment decisions are made without regard to
age, race, color, religion, sex, sexual orientation, national
origin, citizenship, disability, military leave or veteran status,
genetic information, or any other status protected by applicable
federal, state or local law. We are committed to creating an
inclusive workplace in which we value diversity and unique
experiences, backgrounds and identities.
All offers are contingent upon successful completion and passing of
background checks and/or employment verification results.
Note to staffing agencies: Please do not contact Hudson (including
the recruitment team or any hiring managers) regarding this
position with candidates. If assistance is needed in filling any
position for Hudson, a member of our recruiting team will reach out
directly. #AF123
Keywords: Hudson Group, Yonkers , Customer Service Manager - Yonkers, NY, United States, Other , Yonkers, New York
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