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IT Support Specialist

Company: ANATOMY_IT.
Location: Valhalla
Posted on: January 16, 2022

Job Description:

Position: IT Support Specialist Location: White Plains / Valhalla NYANATOMY_IT is a complete technology solutions provider that is a transformative force in the information technology space. We are a Managed Services Provider (MSP) that provides scalable services to companies in the United States. From managed IT services, cybersecurity, cloud computing, data backup, and VOIP Services we are committed to being an extension of your brand by providing the utmost level of customer service and expertise.
WHAT YOU'LL DO:Because of our incredible growth, we are looking to add a full-time, experienced Dedicated Infrastructure Support Specialist. Reporting into our Infrastructure Team, you will support our clients infrastructures. You will maintain the success of support on the front and back end for this client specifically. You are one who succeeds in diverse environments while maintaining composure in difficult situations. You will also:

  • Complete assigned tickets and follow up with clients until resolved for the following:
  • Peripheral device support including network printers, scanners, monitors & UPS devices
  • Applications including Office, QuickBooks, EMR, etc.
  • Hardware including Switches, Access Points, and sometimes Phones
  • Remote access technologies including RDS and VPN
  • Windows Server 2008/2012/2016, including Active Directory, Group Policy, DNS & DHCP
  • Microsoft Exchange Server/Exchange Online
  • Identify needed updates, communicate the need, and proactively implement them, within contract guidelines
  • Document changes to client environments, in accordance with change management policies
  • Maintenance & Administration
  • Perform routine desktop and device maintenance and system upgrades, patches, hot fixes and security updates
  • Support and administer customer networks and in-house servers
  • Complete move/add/changes of client workstations including adding printers, applications, roles, and more
  • Research and make recommendations on desktop/laptop systems administration
  • Manage and maintain the ticket board
  • Train and guide clients in proper software and hardware usage
  • Complete tasks as designated by site administrator
  • Complete tasks as assigned by Director of Infrastructure Services
    WHAT WE ARE LOOKING FOR:Monitoring and assessing your individual contributions and that of the organization are important to you. You consider the relative costs and benefits of potential actions to choose what is appropriate. Not only do you determine how a solution should work, but you also understand how changes in conditions, operations, and the environment will improve the outcome. We are looking to you to identify solution performance indicators that will provide a positive impact on the solution. You will work in a diverse environment and should also have:
    • High School diploma
    • Certification (A+, Network+, CCNA, etc.) or equivalent experience
    • 3 - 5 years work experience in a computer support role
    • Complete Technical understanding and expertise in the following:
    • Windows Desktop (Versions 7/10)
    • DNS functionality (desktop)
    • Active Directory Moves/Adds/Changes
    • Solid customer service, communication, and organizational skills
    • Ability to work under tight deadlines and shifting priorities
    • Occasionally work past scheduled work hours to complete work tasks
    • Including occasional nights and weekend work as needed
    • Ability to participate in a rotating on-call schedule
    • Reliable and punctual
      BENEFITS:We love collaborating and working together as a team. Our benefits include healthcare, 401K fund contribution, paid-time-off, long-term disability, and a family atmosphere of caring and concern for each team member.
      EQUAL OPPORTUNITY EMPLOYERWere proud to be an equal opportunity employer - and celebrate our employees differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Different makes us better.
      **The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be a comprehensive list of all responsibilities, and skills required of employees so classified.

Keywords: ANATOMY_IT., Yonkers , IT Support Specialist, Other , Valhalla, New York

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