Customer Service Associate

Company: Walgreens
Location: Ossining
Posted on: September 21, 2022

Job Description:

Customer Service AssociateTitle

Customer Service Associate

Job Description

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.Customer Experience
  • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
  • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).Operations
    • Provides customers with courteous, friendly, fast, and efficient service.
    • Recommends items for sale to customer and recommends trade-up and/or companion items.
    • Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
    • Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
    • Implements Company asset protection procedures to identify and minimize profit loss.
    • Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
    • Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
    • Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
    • Has working knowledge of store systems and store equipment.
    • Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
    • Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
    • Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
    • Complies with all company policies and procedures; maintains respectful relationships with coworkers.
    • Completes special assignments and other tasks as assigned.Training & Personal Development
      • Attends training and completes PPLs requested by Manager or assigned by corporate.Auto req ID
        
        987791BR
        
        External Basic Qualifications
        • Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
        • Requires willingness to work flexible schedule, including evenings and weekend hoursStore
          
          12871-OSSINING NY
          
          Employment Type
          
          Part-time
          
          Full Store Address
          
          78 CROTON AVE,OSSINING,NY,10562
          
          Job Function
          
          Retail
          
          Preferred Qualifications
          • Prefer six months of experience in a retail environment.
          • Prefer to have prior work experience with Walgreens.
          • Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
          • Requires willingness to work flexible schedule, including evenings and weekend hours.The following information is applicable for San Francisco, CA applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
            
            An Equal Opportunity Employer, including disability/veterans.
            
            The following information is applicable to Colorado only, in accordance with the Colorado Pay Equity Act. Please review the available benefits and salary available for this position by clicking here: jobs.walgreens.com/benefits. Walgreens will provide applicants in other states with information related to the position, to the extent required by state or local law, by calling 1-866-967-5492.
            
            Company Indicator
            
            Walgreens
            
            Shift
            
            Various
            
            Common Location
            
            78 CROTON AVE,OSSINING,NY,10562-04201-12871-S
            
            Required
            Preferred

            Job Industries

            • Retail

Keywords: Walgreens, Yonkers , Customer Service Associate, Other , Ossining, New York