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Call Center Representative

Company: WMCHealth
Location: Hawthorne
Posted on: November 21, 2022

Job Description:

Call Center Representative

Company: NorthEast Provider Solutions Inc.

City/State: Hawthorne, NY

Category: Clerical/Administrative Support

Department: Internal Medicine-Westchester

Position: Full Time

Hours: Mon thru Fri 08:30 to 17:00

Shift: Day

Req #: 32535

Posted Date: Nov 04, 2022

Apply Now

External Applicant link (https://pm.healthcaresource.com/cs/wmc1/#/preApply/21695) Internal Applicant link

Job Details:

Salary Range:$19.41 - $24.41

Job Summary:

A Call Center Representative is responsible for answering phone calls to the COVID Call Center or APS Service line Call Centers to meet the needs of patients regarding scheduling, updating/requesting pertinent information and act as a liaison in reporting any patient suggestions to management.

Responsibilities:

+ Verifies and updates current patient information (demographic, financial, and clinical) in Cerner.

+ Schedules future appointments based on procedure type, time requirements, and provider schedules.

+ Answer incoming phone calls and make outbound phone calls, gathering information to route appropriately.

+ Utilize triage system for all patient care related calls, in accordance with triage procedures.

+ Work with practice staff to communicate patient requests and questions escalating when necessary to practice leadership

+ Create correspondence to patients who failed to keep appointments in accordance with policy and provider request.

+ Provide patient test results when appropriate and under the direction of the medical staff.

+ Accept and directs deliveries of medical/office supplies and mail.

+ Perform general office duties, such as document preparation, scanning, mailing, and filing.

+ Maintains a professional appearance and a clean, safe environment.

+ Respects patients by recognizing their rights; maintaining confidentiality.

+ Utilizes technology, including specialized software as applicable, to maximize productivity.

+ Develops and maintains electronic files as necessary.

+ Exhibits excellent interpersonal skills; provides customer service; assists other support staff as necessary; collaborates with all levels of internal leadership, management, and staff as well as outside clients, vendors, and other external parties.

+ Other duties as assigned.

Qualifications/Requirements:

Experience:

Minimum of one (1) year of call center and customer service experience.

Education:

High school diploma or equivalent required. Associates degree from an accredited institution preferred.

Licenses / Certifications:

Other:

Bilingual (English/Spanish) candidates preferred, but not required. Proficiency in Microsoft Office (Outlook, Word, Excel, and Power Point).

About Us:

NorthEast Provider Solutions Inc.

Apply Now

External Applicant link (https://pm.healthcaresource.com/cs/wmc1/#/preApply/21695) Internal Applicant link

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Keywords: WMCHealth, Yonkers , Call Center Representative, Other , Hawthorne, New York

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