Mobile Associate, Retail Sales
Company: T-Mobile
Location: Yonkers
Posted on: January 21, 2023
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Job Description:
Be unstoppable with usT-Mobile is synonymous with innovation-and
you could be part of the team that disrupted an entire industry We
reinvented customer service, brought real 5G to the nation, and now
we're shaping the future of technology in wireless and beyond. Our
work is as exciting as it is rewarding, so consider the career
opportunity below as your invitation to grow with us, make big
things happen with us, above all, #BEYOU with us. Together, we
won't stopJob OverviewMobile Associates (MA) work as a member of a
Retail Team of Experts to bring the T-Mobile brand to life. They're
brand ambassadors who build energy and excitement around our
products and services. They are passionate about the connected
world and thrive in a fast-paced environment, where technology
innovations, customer needs, and the Retail experience are
continuously evolving. They immerse themselves in significant
connections with our customers, and their ability to build new and
deepen existing relationships is unmatched across the wireless
industry. They continuously work to build expertise in uncovering
our customers' needs and have a passion to educate, demonstrate and
recommend device and service solutions. This role is a learning
role, where new associates are working with their team and
proactively building skills and proficiencies, in preparation for
the next level up as a Mobile Expert. As a Mobile Associate, you
will be required to successfully complete new employee training.Job
Responsibilities:Builds proficiency related to serving and selling
to our customers, while providing a world-class customer experience
and building loyalty by: Helping customers pick up right where they
left off in their shopping journey, whether online, through
Customer Care or in-store. Exploring individual needs and providing
hands-on demonstrations of the latest and greatest technology
in-store. Side-by-side selling to find personalized solutions
beyond the bare-bones device and service plan that keep our
customers connected to the people and lifestyle they love,
including anything from unique accessories cutting-edge IoT
devices. Approaching service and sales needs with composure,
integrity and compassion.Becomes skilled with and consistently uses
digital tools in interactions and onboarding to actively
demonstrate: How our ever-expanding coverage stacks up in our
customer's neighborhood, providing them with a lightning fast LTE
network Why T-Mobile plans and services will let our customers live
unlimited, feel the love, stay connected and go further. Completes
training on T-Mobile in-store experience, new skills and processes,
knowledge of systems and reference resources. Makes the most of
their time on shift, consistently seeking out information between
customers, learning about innovations in wireless and
technology.Establishes relationships with and partners with
T-Mobile employees across channels, including business and customer
service to: Collectively own the customer experience and resolve
issues, creating a seamless, run-around-free environment.
Successfully identify and handoff small business leads. Support
team initiatives and create an inclusive environmentEducation:High
School Diploma/GED ReqWork Experience:6 months of customer service
and/or sales experience, Retail environment preferred.
ReqKnowledge, Skills and Abilities:Passionate customer advocate
with the desire to be yourself when connecting and having fun doing
it ReqCompetitive drive and proven ability to succeed in a
fast-paced sales environment. ReqWillingness to work alongside
peers and store leaders, learning and sharing ideas, while serving
customers and providing resolutions to issues. ReqEffective at
balancing customer needs and performance goals. ReqLicenses and
Certifications: At least 18 years of age Legally authorized to work
in the United StatesTravel:Travel Required (Yes/No):NoDOT
Regulated:DOT Regulated Position (Yes/No):NoSafety Sensitive
Position (Yes/No):NoT-Mobile's CommitmentNew York Pay : $17.50The
pay range above is the general base pay range for a successful
candidate in the state listed. The successful candidate's actual
pay will be based on various factors, such as work location,
qualifications, and experience, so the actual starting pay may be
above or below this range. At T-Mobile, employees in regular,
non-temporary roles are eligible for an annual bonus or periodic
sales incentive or bonus, based on their role. Most Corporate
employees are eligible for a year-end bonus based on company and/or
individual performance and which is set at a percentage of the
employee's eligible earnings in the prior year. Certain positions
in Customer Care are eligible for monthly bonuses based on
individual and/or team performance, while Retail and Business Sales
roles are eligible for monthly or quarterly sales incentives. And
since we are ALL owners, EVERY employee at T-Mobile is eligible for
an Annual Stock Grant. For information about T-Mobile's amazing
benefits, check out stop growingT-Mobile doesn't have a corporate
ladder-it's more like a jungle gym of possibilities We love helping
our employees grow in their careers, because it's that shared drive
to aim high that drives our business and our culture forward.If
you'd like to receive more information about careers at T-Mobile,
sign up for the T-Mobile Talent Community today USA, Inc. is an
Equal Opportunity Employer. All decisions concerning the employment
relationship will be made without regard to age, race, ethnicity,
color, religion, creed, sex, sexual orientation, gender identity or
expression, national origin, religious affiliation, marital status,
citizenship status, veteran status, the presence of any physical or
mental disability, or any other status or characteristic protected
by federal, state, or local law. Discrimination, retaliation or
harassment based upon any of these factors is wholly inconsistent
with how we do business and will not be tolerated.Talent comes in
all forms at the Un-carrier. If you are an individual with a
disability and need reasonable accommodation at any point in the
application or interview process, please let us know by emailing or
calling 1-844-873-9500. Please note, this contact channel is not a
means to apply for or inquire about a position and we are unable to
respond to non-accommodation related requests.
Keywords: T-Mobile, Yonkers , Mobile Associate, Retail Sales, Other , Yonkers, New York
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