NOC On-Air Operations Supervisor
Company: NBC Universal
Location: Englewood Cliffs
Posted on: January 21, 2023
Job Description:
NBCUniversal owns and operates over 20 different businesses
across 30 countries including a valuable portfolio of news and
entertainment television networks, a premier motion picture
company, significant television production operations, a leading
television stations group, world-renowned theme parks and a premium
ad-supported streaming service. Here you can be your authentic
self. As a company uniquely positioned to educate, entertain and
empower through our platforms, Comcast NBCUniversal stands for
including everyone. We strive to foster a diverse and inclusive
culture where our employees feel supported, embraced and heard. We
believe that our workforce should represent the communities we live
in, so that together, we can continue to create and deliver content
that reflects the current and ever-changing face of the world.
Click here to learn more about Comcast NBCUniversals commitment and
how we are making an impact
(https://corporate.comcast.com/values/diversity-equity-inclusion/our-impact)
.Technical Operations is an organization within NBCUniversal
providing technical and operational services across the complete
NBCUniversal content management, fulfillment and distribution
ecosystem. We ensure that each of our networks, shows and films are
reliably delivered to every screen around the world 24/7/365. We
manage a best-in-class operation, leading the industry with our
scalable, reliable, geo-diverse operation. The Technical Operations
team in Englewood Cliffs, NJ manages playout and monitoring for
NBCUniversals Domestic Cable Sports, News, Entertainment and
International channels. We also provide a full hot/hot disaster
recovery for the NBC and Telemundo Broadcast networks. The
Operations Supervisors are true subject matter experts in a dynamic
broadcast environment. Operations Supervisors drive 99.999% on-air
reliability for all channels and work as a team to get compelling
content to viewing platforms across the world.Job Duties
- Supervise a shift of on-air cable operations for 35 networks
(including 80 distribution channels)
- Monitor and maintain satellite, fiber, and terrestrial
distribution streams
- Ensure the reliability of on-air schedules in a fast-paced
environment, and work to maintain 99.999% on-air availability and
reliability for all channels
- Manage daily maintenance events in the NOC
- Ensure proper scheduling and supervise a shift of technical
operators in live and taped events across Sports, News,
Entertainment and International channels
- Facilitate day-of-air issue resolution between all NBCU
departments (including Sales Ops, Engineering, Programming, On-Air
Scheduling and Promotions)
- Act as the point of contact to brand leaders to coordinate
daily schedules and broadcast execution
- Lead operational triaging and documentation for issues
affecting the on-air operation
- Develop and distribute detailed scheduling plans and
transmission information for live events
- Maintain and assist in the creation of new SOPs and
Guidelines
- Perform live event transmission tasks including satellite
tunings, fax-through and fiber bookings
- Lead the execution of live events on all Sports, News,
Entertainment and International networks such as Olympics, E! Red
Carpets, WWE Raw, MLB, NBA, NHL, Golf, Watch What Happens Live, and
Premiere League soccer
- Manage the execution and decision-making for all live events,
including in-event issue resolution and off-air adjustments,
including, but not limited to schedule slides, join in progress and
leave in progress.
- Serve as decision-maker for the execution of all contingency
situations for live events
- Serve as the point of contact for same-day Record/Turnarounds
process to ensure reliable records and playbacks
- Support NBC Broadcast Network and Telemundos 24x7 disaster
recovery operation
- Assist with project management related to operational
improvements
- Continue to exceed expectations in on-air reliability and
customer service for all NOC clientele
- 3+ yrs experience in an On-air broadcast environment.
- 3 yrs experience exhibiting overall understanding and knowledge
of the television production process, broadcast operations, and
news/sports/entertainment technical production requirements
- 3 yrs work experience showing strong computer, communication,
and facilitation skills
- 3 yrs work experience in a fast-paced environment requiring
troubleshooting and process skills, and exhibiting an ability to
effectively lead, prioritize and adapt to changing scenarios
- A track record of meeting or exceeding performance
expectations
- This position requires the willingness and ability to work any
scheduled shift, including nights, weekends, and holidays and
working overtime on short notice to support the 24x7 on-air
broadcast environment.Preferred Qualifications:
- BA/BS in related field
- 3+ yrs experience related field
- 3 yrs experience in leading the execution of live television
events
- 3 yrs experience demonstrating the ability to effectively lead,
prioritize, energize, and coach others
- Extensive and significant experience, understanding and
knowledge of digital broadcast and production technical systems,
standards and processes
- Technical experience with automated, real-time systems, digital
video and audio, troubleshooting and test techniques
- Extensive knowledge of digital broadcast and production
technical systems, standards and processes
- Excellent communication and interpersonal skills
- Basic understanding of workplace staffing rules and experience
in off-hours scheduling of personnelAdditional Requirements:
- Must be willing to adhere to all Company COVID-19 workplace
safety policies and protocols.
- In select work settings or where jurisdictionally mandated,
must submit an attestation disclosing your COVID-19 vaccination
status and be fully vaccinated against COVID-19 or adhere to
enhanced protocols.Required On-Site: This position is required to
be performed full-time from an NBCUniversal-designated
worksite.NBCUniversal's policy is to provide equal employment
opportunities to all applicants and employees without regard to
race, color, religion, creed, gender, gender identity or
expression, age, national origin or ancestry, citizenship,
disability, sexual orientation, marital status, pregnancy, veteran
status, membership in the uniformed services, genetic information,
or any other basis protected by applicable law. NBCUniversal will
consider for employment qualified applicants with criminal
histories in a manner consistent with relevant legal requirements,
including the City of Los Angeles Fair Chance Initiative For Hiring
Ordinance, where applicable.If you are a qualified individual with
a disability or a disabled veteran, you have the right to request a
reasonable accommodation if you are unable or limited in your
ability to use or access nbcunicareers.com as a result of your
disability. You can request reasonable accommodations in the US by
calling 1-818-777-4107 and in the UK by calling +44
2036185726.
Keywords: NBC Universal, Yonkers , NOC On-Air Operations Supervisor, Other , Englewood Cliffs, New York
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