Patient Access Supervisor (Admitting)

Company: St. John's Riverside Hospital
Location: Yonkers
Posted on: January 27, 2023

Job Description:

St. John's Riverside Hospital is a leader in providing the highest quality, compassionate health care utilizing the latest, state-of-the-art medical technology. Serving the Westchester community from Yonkers to the river town communities of Hastings-on-Hudson, Ardsley, Dobbs Ferry and Irvington, St. John's Riverside has been and continues to be a unique and comprehensive network of medical professionals dedicated to a tradition of service that spans generations.St. John's has been an integral part of the community since the 1890's and its' commitment to provide the community with the most advanced medical services available continues to be the hospitals' vision, mission and value. St. John's Riverside Hospital built itself around an early foundation of nursing and community service. In 1894, the Cochran School of Nursing, the oldest hospital-based school of nursing in the metropolitan area, was founded, thus making the St. John's Nursing Staff more than just the backbone of the hospital, but the heart and soul. St. John's dedicated nurses give superior attention to those who need it most with a strong emphasis on patient and family-focused nursing care.St. John's Riverside Hospital staff is committed to making life better for all patients. The hospital continues to elevate the services provided with the goal of increasing the quality of life for all who entrust St. John's Riverside Hospital to their care.Personalized care together with advanced technology is what it means to be Community StrongUnder the direction of the Director of Admissions, is responsible for facilitating the concerted efforts of the Admitting/Registration team to achieve and sustain desirable levels of customer service, accuracy of patient information, and efficiency. This Coordinator works in an integrated, harmonious manner with other team leaders and is flexible in periodically leading other specialty teams within Patient Access.Serves as a mentor and role model for fellow members through demonstrating an outstanding work ethic, superior technical knowledge, and concern for the values and mission of the hospital.Developing team members through group, as well as one-on-one, training and in services. Participates in and/or assists with monitoring and appropriately reacting to quality assurance mechanisms. Facilitating, implementing, and monitoring qualitative and quantitative work performance expectations. Co-development, communication, and tracking of progress towards meaningful goals. Audits registration records for appropriate diagnosis codes and procedures, ensuring that written documentation supports the test ordered, diagnosis, and physician's order. Reviews Medicare Secondary Payer Questionnaire and Important Message from Medicare for compliance with CMS Regulations. Reviews and verifies specific accounts to ensure accurate financial and demographic information has been obtained and properly entered into the Meditech System. Completes daily and weekly volume and productivity management reporting. Solves practical problems, dealing with a variety of issues and interpreting instructions provided in written and oral form. Promotes positive interactions with co-workers, and contributes to a positive perception of the organization by providing high quality customer service to patients and guests. Addresses staff complaints and/or concerns and looks for resolutions as well as opportunities for mentorship. Ability to effectively determine priorities and plan workday without routine and constant supervision. Knowledge of and experience in coverage practices and eligibility criteria for various payers. Verifies insurance coverage and eligibility via telephone or electronically with payer. Obtains authorization numbers as appropriate.Assists with bed assignment, room transfers, bed board maintenance, and Census reconciliation. Demonstrates an understanding of insurance billing. Determines/requests/collects Self Pay balances due and/or distributes appropriate financial forms when patients are unable to meet the requirements. Responds to patient problems, complaints, and inquiries. Ensures all complaints are resolved or referred to appropriate personnel. Communicates clearly and concisely with all levels of individuals while complying with confidentiality criteria. Responsible for displaying courtesy and sensitivity to our customers. Meets commitments and responds promptly to customer needs. Identifies process improvement opportunities and actively participates in improvement plans. Promotes the team concept with co-workers by addressing issues in a constructive/proactive manner. Appraises staff performance and follows up with any disciplinary action when needed. Collaborates and completes staff performance appraisals/evaluations with the Assistant Director. Attends all departmental meetings, in-services, and educational seminars as required. Works as a team member, including coverage of services and helping others as needed to contribute to the overall success of the department. Ability to adjust personal work schedule to meet the needs of the department. Acts as a resource to staff on off hours and/or weekends if necessary. Assists with payroll and/or staff scheduling responsibilities. Completes all special assignments as requested.Associates Degree or higher (preferred). At least five (5) years of hospital or physician office experience required. Excellent written and verbal communication and interpersonal skills as well as analyticalcapabilities. Typing skills of 35-45 words per minute. Ability to effectively determine priorities and plan workday without routine and constant supervision. Strong problem solving techniques and interpersonal skills-including the ability to communicate effectively both orally and in writing. Ability to work effectively and efficiently under tight deadlines, high volumes, and multiple interruptions while interacting in a helpful and courteous manner. Demonstrates a high level of commitment, motivation, and energy. Exhibits professionalism, trustworthiness, honesty, and integrity. Team oriented. Excellent Customer Service Skills. Thorough awareness of applicable laws, guidelines, and professional standards such as CMS, EMT ALA, and HIPAA. Comprehension of medical terminology and strong computer skills. Knowledge of coding and billing practices. Knowledge of insurance and pre certification requirements

Keywords: St. John's Riverside Hospital, Yonkers , Patient Access Supervisor (Admitting), Other , Yonkers, New York