Sr Patient Service Rep

Company: Health Alliance of Hudson Valley
Location: Valhalla
Posted on: March 16, 2023

Job Description:

Job Details: Responsibilities: * Greets arriving patients, verifies appointment information, and notifies nursing staff in accordance with policies and procedure. * Registers new patients and assists them in completion of necessary forms. * Verifies and updates current patient information (demographic, financial, clinical) in the EMR system * Scans completed forms, identification, and insurance cards into patient documents folder. * Schedules future appointments based on procedure type, time requirements, and provider schedules. * Receives, screens, and routes calls to the appropriate destination if necessary. Utilize triage system for all patient related calls, in accordance with triage procedures. * Performs the functions of a Surgical Scheduler as needed and requested by management. * Initiates, issues, and verifies patient referrals. Initiates and receives insurance authorization/pre-certifications as necessary. * Accepts payments, issues receipts, and reconciles cash drawer daily. * Monitor the patient flow from lobby to the exam room, making sure patients are seen in a timely manner. Communicate with patients if there are any delays in patient care * Provides translation for non-English speaking patients, their families, and staff if bilingual. * Create correspondence to patients who failed to keep appointments in accordance with policy and provider request. * Accept deliveries of medical/office supplies and mail. * Perform general office duties, such as document preparation, scanning, mailing, and filing. * Manage, train, and educate patient service representatives to continually improve performance and skill level. * Maintains a professional appearance and a clean, safe environment. * Respects patients by recognizing their rights; maintaining confidentiality. * Utilizes technology, including specialized software as applicable, to maximize productivity. * Develops and maintains electronic files as necessary. * Exhibits excellent interpersonal skills; provides customer service; assists other support staff as necessary; collaborates with all levels of internal leadership, management, and staff as well as outside clients, vendors, and other external parties. * Other duties as assigned. Qualifications/Requirements: Experience: Minimum of two (2) years of customer service and/or medical office experience required. Education: High school diploma or equivalent required. Associates degree from an accredited institution preferred. Licenses / Certifications: Other: Bilingual (English/Spanish) candidates preferred, but not required. Proficiency in Microsoft Office (Outlook, Word, Excel, and Power Point). About Us: NorthEast Provider Solutions Inc.

Keywords: Health Alliance of Hudson Valley, Yonkers , Sr Patient Service Rep, Other , Valhalla, New York