Patient Service Representative
Company: Health Alliance of Hudson Valley
Location: Hawthorne
Posted on: March 16, 2023
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Job Description:
Job Details: Job Summary: A Patient Service Representative is
responsible for greeting patients and working with them in person,
on the phone, or through electronic correspondence to meet their
needs regarding scheduling, updating pertinent information,
checking in and out, and acting as a liaison in reporting any
patient suggestions to management. Responsibilities: * Greets
arriving patients, verifies appointment information, and notifies
nursing staff in accordance with policies and procedure. *
Registers new patients and assists them in completion of necessary
forms. * Verifies and updates current patient information
(demographic, financial, and clinical) in the EMR system. * Scans
completed forms, identification, and insurance cards into patient
documents folder. * Schedules future appointments based on
procedure type, time requirements, and provider schedules. * Answer
incoming phone calls and make outbound phone calls, gathering
information to route appropriately. Utilize triage system for all
patient care related calls, in accordance with triage procedures. *
Initiates, issues, and verifies patient referrals. Initiates and
receives insurance authorization/pre-certifications as necessary. *
Accepts payments, issues receipts, and reconciles cash drawer
daily. * Monitor the patient flow from lobby to the exam room,
making sure patients are seen in a timely manner. Communicate with
patients if there are any delays/issues in patient care. * Provide
helpful assistance in anticipating and responding to the needs of
all patients and family members. Remain calm under pressure and
effectively deal with difficult people. * Provides translation for
non-English speaking patients, their families, and staff if
bilingual. * Create correspondence to patients who failed to keep
appointments in accordance with policy and provider request. *
Accept and directs deliveries of medical/office supplies and mail.
* Perform general office duties, such as document preparation,
scanning, mailing, and filing. * Maintains a professional
appearance and a clean, safe environment. * Respects patients by
recognizing their rights; maintaining confidentiality. * Utilizes
technology, including specialized software as applicable, to
maximize productivity. * Develops and maintains electronic files as
necessary. * Exhibits excellent interpersonal skills; provides
customer service; assists other support staff as necessary;
collaborates with all levels of internal leadership, management,
and staff as well as outside clients, vendors, and other external
parties. * Other duties as assigned. Qualifications/Requirements:
Experience: Minimum of one (1) year of customer service and/or
medical office experience preferred. Education: High school diploma
or equivalent required. Associates degree from an accredited
institution preferred. Licenses / Certifications: Other: Bilingual
(English/Spanish) candidates preferred, but not required.
Proficiency in Microsoft Office (Outlook, Word, Excel, and Power
Point). About Us: NorthEast Provider Solutions Inc.
Keywords: Health Alliance of Hudson Valley, Yonkers , Patient Service Representative, Other , Hawthorne, New York
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