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Desktop Support Specialist

Company: Phaxis LLC
Location: Yonkers
Posted on: March 18, 2023

Job Description:

Pay Rate: $32.00


Strong Customer Service, Microsoft Windows, Office365, Printer Installs, basic knowledge software installs, Hardware replacement, Replace HD, Memory.
Mobile device management, including Android and iOS operating systems.
This position is onsite and will require to and from other hospitals in the area.

In-depth Understanding of the Following: -

Microsoft Office Suite.
Mac OS and hardware as well as iOS experience.
Mobile device management, including Android and iOS operating systems.
Active Directory and Group Policy.
Network topology, protocols.

The Desktop Support Specialist II provides quality support with a high degree of customer service, while diagnosing and resolving level 2 and level 3 user issues, upgrading equipment and hardware, and installing applications. -The Desktop Support Specialist II provides high level technical expertise, and timeliness while serving as an escalation point for more complex issues and acts as a customer advocate in the resolution of their incidents and requests. The Desktop Support Specialist II performs the installation, repair and preventative maintenance of desktop and laptop computers, attached peripherals and related systems, including printers, scanners and mobile devices. They are also responsible for advanced troubleshooting and resolving/escalating application issues on those devices. The Level II Specialist will serve as a senior member of the Desktop Support staff, mentoring team members as needed. -The Desktop Support Specialist II reports to the Desktop Support Manager. -The Desktop Support Specialist II provides outstanding client service and contributes to the organization's mission of utilizing information technology to improve patient care.

Keywords: Phaxis LLC, Yonkers , Desktop Support Specialist, Other , Yonkers, New York

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