Front Desk Supervisor

Company: Crowne Plaza Englewood
Location: Englewood
Posted on: March 20, 2023

Job Description:

Our hotel is currently hiring a Front Desk Supervisor. Candidate must be flexible to work varying shifts.

Responsibilities:
The Front Office Supervisor assists the Front Office Manager in directing the operations of the Front Desk staff to properly ensure prompt, efficient and courteous service to guests, that all guests' needs are met during their stay and to deliver the highest levels of guest satisfaction.
Essential Job Tasks:
--- Assists in the operations of the Front Desk by supervising all Guest Service associates.
--- Ensures guest satisfaction by responding to guest requests in a friendly, service-oriented manner, resolving guest complaints, and greeting in-house guests.
--- Fills in at the Front Desk during busy periods or when hiring needs dictate.
--- Performs other duties as assigned by management.

OTHER TASKS
--- Must be able to convey information and ideas clearly
--- Must be able to evaluate and select among alternative courses of action quickly and accurately
--- Must work well in stressful, high-pressure situations
--- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary

Qualifications:
--- Ability to work irregular shifts, weekends, holidays and overtime as activity levels demand.
--- Prior experience as hotel front desk supervisor or similar role.

About Company:
Located near the New York-Presbyterian/Columbia University Irving Medical Center, our business hotel in Englewood, NJ offers guests well-appointed guestrooms and wonderful amenities, including free Wi-Fi, complimentary parking, an indoor pool, and elegant meeting spaces.---

Keywords: Crowne Plaza Englewood, Yonkers , Front Desk Supervisor, Other , Englewood, New York