Call Center Representative

Company: WMCHealth
Location: Hawthorne
Posted on: May 27, 2023

Job Description:

Call Center Representative
Company: NorthEast Provider Solutions Inc.
City/State: Hawthorne, NY
Category: Service/Trades
Department: NPS Management
Union: No
Position: Full Time
Hours: Mon-Friday 8:30am-5pm
Shift: Day
Req #: 35219
Posted Date: May 23, 2023
Hiring Range: $ 19.41 - $24.41
Apply Now
External Applicant link (https://pm.healthcaresource.com/cs/wmc1/#/preApply/23707) Internal Applicant link
Job Details:
Job Summary:
A Call Center Representative is responsible for answering phone calls to the COVID Call Center or APS Service line Call Centers to meet the needs of patients regarding scheduling, updating/requesting pertinent information and act as a liaison in reporting any patient suggestions to management.
Responsibilities:

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  Verifies and updates current patient information (demographic, financial, and clinical) in Cerner.
  
  
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  Schedules future appointments based on procedure type, time requirements, and provider schedules.
  
  
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  Answer incoming phone calls and make outbound phone calls, gathering information to route appropriately.
  
  
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  Utilize triage system for all patient care related calls, in accordance with triage procedures.
  
  
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  Work with practice staff to communicate patient requests and questions escalating when necessary to practice leadership
  
  
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  Create correspondence to patients who failed to keep appointments in accordance with policy and provider request.
  
  
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  Provide patient test results when appropriate and under the direction of the medical staff.
  
  
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  Accept and directs deliveries of medical/office supplies and mail.
  
  
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  Perform general office duties, such as document preparation, scanning, mailing, and filing.
  
  
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  Maintains a professional appearance and a clean, safe environment.
  
  
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  Respects patients by recognizing their rights; maintaining confidentiality.
  
  
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  Utilizes technology, including specialized software as applicable, to maximize productivity.
  
  
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  Develops and maintains electronic files as necessary.
  
  
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  Exhibits excellent interpersonal skills; provides customer service; assists other support staff as necessary; collaborates with all levels of internal leadership, management, and staff as well as outside clients, vendors, and other external parties.
  
  
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  Other duties as assigned.
  
  
  Qualifications/Requirements:
  Experience:
  Minimum of one (1) year of call center and customer service experience.
  Education:
  High school diploma or equivalent required. Associates degree from an accredited institution preferred.
  Licenses / Certifications:
  Other:
  Bilingual (English/Spanish) candidates preferred, but not required. Proficiency in Microsoft Office (Outlook, Word, Excel, and Power Point).
  About Us:
  NorthEast Provider Solutions Inc.
  Apply Now
  External Applicant link (https://pm.healthcaresource.com/cs/wmc1/#/preApply/23707) Internal Applicant link
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  Hiring Events (https://wmchealthjobs.org/job-events-list/)

Keywords: WMCHealth, Yonkers , Call Center Representative, Other , Hawthorne, New York