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Call Center Representative

Company: WMCHealth
Location: Hawthorne
Posted on: May 27, 2023

Job Description:

Call Center Representative
Company: NorthEast Provider Solutions Inc.
City/State: Hawthorne, NY
Category: Service/Trades
Department: NPS Management
Union: No
Position: Full Time
Hours: Mon-Friday 8:30am-5pm
Shift: Day
Req #: 35219
Posted Date: May 23, 2023
Hiring Range: $ 19.41 - $24.41
Apply Now
External Applicant link (https://pm.healthcaresource.com/cs/wmc1/#/preApply/23707) Internal Applicant link
Job Details:
Job Summary:
A Call Center Representative is responsible for answering phone calls to the COVID Call Center or APS Service line Call Centers to meet the needs of patients regarding scheduling, updating/requesting pertinent information and act as a liaison in reporting any patient suggestions to management.

  • Verifies and updates current patient information (demographic, financial, and clinical) in Cerner.

  • Schedules future appointments based on procedure type, time requirements, and provider schedules.

  • Answer incoming phone calls and make outbound phone calls, gathering information to route appropriately.

  • Utilize triage system for all patient care related calls, in accordance with triage procedures.

  • Work with practice staff to communicate patient requests and questions escalating when necessary to practice leadership

  • Create correspondence to patients who failed to keep appointments in accordance with policy and provider request.

  • Provide patient test results when appropriate and under the direction of the medical staff.

  • Accept and directs deliveries of medical/office supplies and mail.

  • Perform general office duties, such as document preparation, scanning, mailing, and filing.

  • Maintains a professional appearance and a clean, safe environment.

  • Respects patients by recognizing their rights; maintaining confidentiality.

  • Utilizes technology, including specialized software as applicable, to maximize productivity.

  • Develops and maintains electronic files as necessary.

  • Exhibits excellent interpersonal skills; provides customer service; assists other support staff as necessary; collaborates with all levels of internal leadership, management, and staff as well as outside clients, vendors, and other external parties.

  • Other duties as assigned.

    Minimum of one (1) year of call center and customer service experience.
    High school diploma or equivalent required. Associates degree from an accredited institution preferred.
    Licenses / Certifications:
    Bilingual (English/Spanish) candidates preferred, but not required. Proficiency in Microsoft Office (Outlook, Word, Excel, and Power Point).
    About Us:
    NorthEast Provider Solutions Inc.
    Apply Now
    External Applicant link (https://pm.healthcaresource.com/cs/wmc1/#/preApply/23707) Internal Applicant link
    Talent Community
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    Hiring Events (https://wmchealthjobs.org/job-events-list/)

Keywords: WMCHealth, Yonkers , Call Center Representative, Other , Hawthorne, New York

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