Service Desk Specialist: 23-01388

Company: Akraya, Inc.
Location: Yonkers
Posted on: May 28, 2023

Job Description:

Primary Skills: technical assistance/Support,tickets, Troubleshooting,Service Desk -
Contract Type: W2
Duration: 3 + months
Location: Yonkers,NY
Pay Range: $25.22 - $27.37 per -hour

NOTE: Role open to Women Back to Work candidates with a career gap
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TALK to a recruiter NOW: CONTACT Rashmi @4085122359
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Work for the best in the industry!

JOB RESPONSIBILITIES

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• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  
• Triage (remote into customers machines if necessary
  
• Use Knowledge base to research known resolutions
  
• Enters all incidents, requests into Service Desk Manager
  
• Keeps all tickets up to date with all troubleshooting steps taken and how resolved
  
• Follow up with customers to ensure issue has been resolved (If ticket is not resolved on phone).Follows up with client on any tickets that are On Hold
  
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  CALL NOW: Rashmi @4085122359
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  ABOUT AKRAYA
  Akraya is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US. Akraya was recently voted as a -2022 Best Staffing Firm to Temp For -by Staffing Industry Analysts and voted by our employees and consultants as a 2022 Glassdoor Best Places to Work

Keywords: Akraya, Inc., Yonkers , Service Desk Specialist: 23-01388, Other , Yonkers, New York