Central Registration Associate 1199 - Line H7409T
Company: BronxCare Health System
Location: Yonkers
Posted on: September 8, 2023
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Job Description:
Overview:The Central Registration Associate assists patients,
facilities and other callers in the scheduling of needed outpatient
services offered within the BronxCare Healthcare System in a high
volume/high paced call center environment, while delivering an
outstanding patient centered customer service experience. The
Associate ensures each patient receives an appropriate appointment
with an appropriate care provider and assures that each appointment
is compliant with the patients health insurance utilization
requirements. The Associate accurately coordinates benefits and
prior-authorization to each visit pre-registration and documents
Financial Clearance status to scheduled visits to facilitate an
express point of service registration at the local outpatient
site.Responsibilities:The employees primary responsibility is to
deliver an outstanding patient experience, in every way, every time
and understand the importance that (s) he contributes to the
BronxCare commitment to patients and families. Responsible for
centralized telephone scheduling of patient appointments through
the use of ALLSCRIPTS in a Call Center Environment. The scheduling
activities consist of but not limited to scheduling, rescheduling
and cancellations.Demonstrates proficiency in Pre-Registration and
Pre-certification requirements for each insurance plan to ensure
proper approvals and assures coordination of benefits are available
prior to patient arrival. Verifies insurance, authorizations and
pre-registration data for each patient appointment scheduling.
Incorporates missing data and changes to demographics when advised
by patient. Works with Hospital/Clinics personnel to facilitate
appointments scheduling for Hospital In-patient discharge follow up
visits to ensure continuity of care. Maintain the highest level of
professionalism and confidentiality at all times to ensure
compliance with Federal/State regulations such as HIPPA and EMTALA.
Act as a liaison with clinics, physicians, patients, staff,
insurers and ancillary departments and maintain a positive
relationship with all.Qualifications:High School or GED required,
Associates preferred. Knowledge of Windows OS and Microsoft Office
applications including Microsoft Outlook/Exchange is required,
Word, and Internet browser applications is required, 1-2 years
customer service experience in ambulatory care setting,and/or
outpatient healthcare environment is required. 1-2 years experience
involving Health Benefit verification Medicare/Medicaid/HMO .and
Third-Party Billing is strongly preferred. Bilingual
English/Spanish proficiency is preferred.
Keywords: BronxCare Health System, Yonkers , Central Registration Associate 1199 - Line H7409T, Other , Yonkers, New York
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