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Inbound Contact Representative 2

Company: VirtualVocations
Location: Yonkers
Posted on: July 1, 2024

Job Description:

A company is looking for an Inbound Contact Representative 2.
Key Responsibilities:

Address incoming telephone, digital, or written inquiries from customers
Resolve complex benefit questions, issues, and educate members
Record details of interactions, escalate unresolved grievances, and make decisions based on policies

Required Qualifications:

Minimum of 2 years' customer service experience
Experience managing multiple priorities in a metrics-driven environment
Basic knowledge of Microsoft Office applications
Must meet monthly call, attendance, and performance metrics
Training scheduled to start on a specific date with virtual training for approximately 11 weeks

Keywords: VirtualVocations, Yonkers , Inbound Contact Representative 2, Other , Yonkers, New York

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