GUEST COORDINATOR
Company: Ulta Beauty
Location: Yonkers
Posted on: September 28, 2024
Job Description:
OVERVIEW
Experience a perfect blend of deliberate purpose and clear-eyed
vision. At Ulta Beauty, some of the industry's most highly-esteemed
beauty leaders share themselves, as well as their expertise.
Building authentic community. Creating a real sense of
belonging-even as they're plotting a bold, strategic course of
exciting innovations destined to revolutionize the industry.
Think robust organizational support. Ever-increasing levels of
investment. And a healthy dose of personal empowerment and growth
opportunity. All with a company of unwavering strength and
stability.
We are the future of beauty services. Be part of the
transformation.
GENERAL SUMMARY & SCOPE
The Guest Coordinator is responsible for engaging with guests and
promoting the Ulta Beauty services business through one-on-one
guest interactions, both over the phone and in-person. They
represent the image, products, and culture of Ulta Beauty and
support the Experience Manager (EM) and Assistant Services Manager
(ASM) through a focus on performance (service/retail sales and
in-store events), people (guest service and associate culture), and
process (operating procedures and compliance standards). This
position requires a passion for the beauty industry, exceptional
guest service, and the aptitude to learn and communicate salon
services and product knowledge.
PRINCIPAL DUTIES & RESPONSIBILITIES (*Essential Functions)
The Guest Coordinator is a champion of Ulta Beauty's mission,
vision, and values, and should demonstrate them skillfully and
consistently by performing the following duties and
responsibilities of the position (as well as all other
projects/duties as assigned):
Performance
- Contribute to meeting or exceeding the store's goals related to
retail and service sales, guest loyalty (including credit), retail
shrink, and omni-channel sales as set by Ulta Beauty.
- Provide exceptional guest service by acknowledging all Ulta
Beauty guests in the Salon, Haircare, and Skincare areas of the
store and offering friendly, prompt, and courteous service.
- Courteously handle sales, refunds and exchanges.
- Support the services team by answering salon phone calls,
addressing and resolving guest concerns, managing the services
booking system, guest records and salon traffic flow, and
suggesting add-on services when booking appointments and
interacting with guests in the store and salon.
- Build the services business by informing guests of current
promotions and events and confidently inviting them to try services
(inclusive of boutiques and salon) while providing knowledgeable,
professional product and service recommendations to guests.
- Influence and support service providers in the execution of
their daily appointment pages, rebooking, and new guest acquisition
behaviors.
- Book appointments for and support the execution of services and
in-store events that deliver an unrivaled guest experience while
delivering on sales goals.
- Take the initiative to stay informed regarding new and existing
industry trends, products, and services during work time, and be
knowledgeable about the ingredients and benefits of these trends,
products, and services to better serve guests.
- Maintain prompt, regular attendance. People
- Contribute to an inclusive environment that supports teammates,
peers, and the internal and external guests served.
- Create awareness around stylists' personal goals through
communication and collaboration with the entire team to drive
success.
- Develop guest relationships through in-person and
over-the-phone interactions and provide appropriate retail and
service recommendations.
- Identify guests' needs by observing consultations and ensuring
each service guest receives a 360 - experience.
- Collaborate with managers, associates, stylists, and skin
therapists throughout the store to help grow the business and
support a well-rounded guest experience.
- Establish professional peer and brand partner relationships
that foster a shared interest in collaboratively delivering
exceptional guest service.
- Share the benefits of the guest loyalty program, including
credit and the Ulta Beauty app, with guests in the salon and
salesfloor.
- Attend mandatory trainings and meetings to enable continuous
professional development.
Process
- Be knowledgeable of and ensure compliance with Ulta Beauty's
policies, procedures, and standards.
- Adhere to Ulta Beauty's dress code.
- Support the services team with ensuring all safety, sanitation,
and infection control procedures are being followed before, during,
and after services; always ensure compliance with state board
guidelines.
- In partnership with the EM, utilize the Ulta Beauty scheduling
tools (e.g., services booking system, payroll management tools,
Scheduling Opportunities Worksheet, and peak 25 hours) to recommend
schedule adjustments that will maximize results.
- Communicate any supply needs to the EM, ensuring
guest-readiness at all times.
- Contribute to maintaining outstanding store operational
standards, including cleanliness of the salon, salesfloor,
restrooms, backroom, break area, and any additional assigned
area.
- Protect company assets by following loss prevention best
practices and providing exceptional guest service.
- Execute other operational tasks as directed. JOB
QUALIFICATIONS
Education
- High school diploma is preferred
Experience
- 1 year of relevant work experience or equivalent combination of
education and relevant work experience
Skills
- Proficient with basic technology (e.g., Point of Sale system,
Apple devices, Services Booking System)
- Demonstrate significant competency in sales, products, and
service
- Ability to build and maintain strong customer
relationships
- Strong communication skills
- Ability to troubleshoot
- Ability to work independently and as part of a team
SPECIAL POSITION REQUIREMENTS
- Work a flexible schedule to include days, evenings, weekends,
and holidays WORKING CONDITIONS
- Continuous mobility throughout the store during shift
- Frequent standing, bending, pulling, pushing, crouching,
reaching, stooping, and twisting during shift
- Continuous lifting and/or moving up to 10 lbs. during
shift
- Continuous coordination and manipulation of objects during
shift
- Frequent use of a computer, telephonic devices, and related
office supplies If an associate has a disability that prevents them
from performing an essential function of the job, the Company will
engage in the interactive process with the associate to determine
whether there is a reasonable accommodation that will enable the
associate to perform the essential functions of the job.
The pay range for this position is $17.00 - $24.50 / Hour. Exact
pay will be based on factors including, but not limited to relevant
education, qualifications, certifications, experience, level,
shift, geographic location, and business and organizational needs.
Eligible associates may also earn overtime pay as required by
applicable law. Full-time positions are eligible for paid time off,
health, dental, vision, life, and disability benefits. Part-time
positions are eligible for dental, vision, life, and disability
benefits. For additional information concerning our benefits, visit
our Benefits and Career Development page:
https://learn.bswift.com/ulta
ABOUT
At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful.
Ulta Beauty is the largest North American beauty retailer and the
premier beauty destination for cosmetics, fragrance, skin care
products, hair care products and salon services. We bring
possibilities to life through the power of beauty each and every
day in our stores and online with more than 25,000 products from
approximately 500 well-established and emerging beauty brands
across all categories and price points, including Ulta Beauty's own
private label. Ulta Beauty also offers a full-service salon in
every store featuring-hair, skin, brow, and make-up services.
We will consider for employment all qualified applicants, including
those with arrest records, conviction records, or other criminal
histories, in a manner consistent with the requirements of any
applicable state and local laws, including the City of Los Angeles'
Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair
Chance Ordinance, and the New York City Fair Chance Act.
Keywords: Ulta Beauty, Yonkers , GUEST COORDINATOR, Other , Yonkers, New York
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