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TDR Technician

Company: Infinity Consulting Solutions
Location: Yonkers
Posted on: June 22, 2020

Job Description:

Job Description - TDR Technician TDR Field Technician TDR Field Technician will be testing each device in the weeks and months prior to go-live. These devices include workstations, printers, e-signature pads, bar code scanners, and other end-user devices that integrate with the Epic EHR. The TDR Field Technician Coordinates, tests, and triages breakfixes among workstations, printers, status boards, paper scanners, barcode scanners and faxing from Epic. Business Continuity Access (BCA) Experience coordinating deployment and testing of BCA PCs in large hospital and ambulatory care settings with hundreds of BCA PCs As a TDR Field Technician, you will be responsible for traveling to hospital clinic locations providing desktop field support in preparation for an Epic system install. The Field Support teams will be following a testing script. Field Technicians will be expected to provide outstanding customer service and hands-on technical support to hospital and IT staff. You will participate in site visits, walkthroughs, surveying devices, identifying gaps, procuring and deploying new devices, and executing a Technical Dress Rehearsal (TDR). You will then support go live activities. Responsibilities bull Testing workstations and peripheral devices, using Epic software modules and executing Epic test scripts, to ensure printing queues are created and printers are mapped to the correct workstations, and peripheral devices are working as expected. bull Viewing, creating, and modifying Excel worksheets. bull Providing detailed information on each failed workstation or device, using Epic modules and Epic test-script outputs, to ensure proper and efficient turnaround times for failure troubleshooting and resolution. Understand expected results and document failures effectively based on test script requirements. bull Follow-up and retest assigned issues. bull Assist with Epic device readiness activities (e.g., device labeling). bull Perform end-user device testing at campus locations as directed. bull Work with the TDR Lead to review and understand the testing locations and goals for each day. bull Occasionally interact with clinicians to obtain clarification on the use of devices as it relates to their clinical workflows. bull Perform testing on workstations, printers, and peripheral devices using a detailed testing script. bull Hours may need to be flexible given availability and access to hospital departments. bull At go-live and on other rare occasions, weekend work may be required, but adequate notice will be provided. bull The technician will need commute to hospital campuses, physician practices, and clinics as needed.

Keywords: Infinity Consulting Solutions, Yonkers , TDR Technician, Professions , Yonkers, New York

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