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Company: Montefiore Medical Center
Location: Yonkers
Posted on: January 15, 2022

Job Description:

Montefiore, the University Hospital for Albert Einstein College of Medicine, is one of healthcare's most wired hospitals. Our experts deploy new technologies, define new business processes and provide stakeholders across the institution with the resources needed to meet their most difficult challenges. As a Montefiore IT employee, your work will be part of our mission to improve health care through information technology.

Our elite Apple Product Support team is seeking a Desktop Analyst. -In this role, you will need topnotch skills in supporting Apple products including in a Windows enterprise environment

Responsibilities include:

Provide day-to-day support for Apple Hardware and Software in the environment based on the team's support queue, including remote and on-site.Work closely with Level 2 support on escalated incidences.Become subject matter expert on Microsoft Teams for all supported Apple platforms.Participate in projects and processes for deployments of new hardware and new technologies.Support the Technical Lead in building and maintaining Apple support architecture. -Document team processes and team architecture.Document recurring issues into knowledgebase and notate casework.Resolve issues through testing and troubleshooting, leveraging vendor support, and consulting with other internal technical teams.Proactively analyze systems and distinguish non-routine issues in order to create custom solutions.Maintain a high level -of technical expertise and business knowledge, particularly with Apple products. -Participate in team on-call schedule. Work may require nights and weekends at times.

Requirements include:

6+ years' experience providing Apple-related IT support, including in an enterprise Windows environment.In-depth knowledge in all Apple hardware and software. Expert knowledge of OSX and iOS.Adept in supporting Office for Mac.Adept at Mobile Device Management.Experience with large iOS deploys and implementations via InTune.Adept with OSX package management via Jamf.Adept with Windows environments.Advanced understanding of computer networking, Active Directory and Azure.Must have clear communication skills, both oral and written.Ability to communicate the needs of users to staff in other IT departments, while interpreting Apple hardware requirements.Ability to prioritize and demonstrate organization amid rapid and frequent changes.Detail oriented and mindful about following through with tasks and projects.Excellent customer service skills.Ability to maintain, track, and report project status and metrics.Candidate should be able to prepare documentation and keep the operations area informed of changes to the production environment.


Certification as an Apple Certified Support Professional, JAMF CertsTechnical Writer - Team librarian/document control. Adobe or Microsoft Office

Department: Montefiore Information Technology Bargaining Unit: -Non Union -Campus: -YONKERS - Employment Status: -Regular Full-Time -Address: -3 Odell Plaza, YonkersShift: -Day -Scheduled Hours: -8:30 AM-5 PM -Req ID: -173843

Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of -disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, -or partnership status, or any other characteristic protected by law.


Keywords: Montefiore Medical Center, Yonkers , APPLE DESKTOP ANALYST MIT, Professions , Yonkers, New York

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