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Service Desk Analyst

Company: Phaxis LLC
Location: Yonkers
Posted on: August 5, 2022

Job Description:

Looking to hire a Service Desk Analyst for a 3 month contract in Yonkers NY.


Service Desk Specialist for taking calls & resolving customers issues level 1

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. -

Triage (remote into customers machines if necessary)

Use Knowledge base to research known resolutions

Enters all incidents, requests into Service Desk Manager

Keeps all tickets up to date with all troubleshooting steps taken and how resolved

Follow up with customers to ensure issue has been resolved (If ticket is not resolved on phone)

Follows up with client on any tickets that are On Hold

Monitor all requests and assign to correct group

Escalate to Team Lead any issue that needs more investigation

Assign tickets to Group if known that SD cannot resolve

Keep Team Lead/ Manager apprised of trend in tickets that could potentially be a Major Incident

Be aware of all Major Incidents and communications surrounding them

Keywords: Phaxis LLC, Yonkers , Service Desk Analyst, Professions , Yonkers, New York

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