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Senior Analyst, Gridforce

Location: Yonkers
Posted on: August 6, 2022

Job Description:

As part of National Grid s continued commitment to safety, all new hires must be fully vaccinated against COVID-19. Anyone unable to be vaccinated, either because of a sincerely held religious belief or medical reason can request a reasonable accommodation.

About us

National Grid is hiring a Senior Analyst, Gridforce for our IT Customer team in Hicksville, NY.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

IT and Digital works in a harmonised partnership with the National Grid group of diverse energy businesses to deliver technology which revolutionises the way we operate. As we lead the charge towards a carbon-free future, our teams are embracing disruptive changes in our industry by working with Agile methodologies and adopting Digital mindsets to drive efficiency and bring new capabilities for our internal and external customers.

Our work here is critical. National Grid moves energy to millions of homes and businesses in the UK and US and the technology we utilise to complete that task is down to us. The successful applicant for this position will be an integral contributor towards this goal and we will support your professional development as part of our multi-cultural, customer-centric global team .

Job Purpose

National Grid s Gridforce platform is built on the Salesforce Sales, Service and Community Clouds and serves as the Customer Application platform for both internal employees and National Grid customers. You will be working with the Product Owner, Product Manager, key business stakeholders and fellow Gridforce team members in identifying, documenting and implementing new features and capabilities within the platform. Additionally, you will be working with the Architecture teams in establishing the future platform roadmap. You will work with the operational teams in evaluating platform and system delivery team performance. This will include working with various DevOps tools. You will also work with the Product Manager in determining the value being delivered by the platform.

Key Accountabilities

--- Work with stakeholders to gather business requirements for development of platform enhancements and support. Translate business requirements into technical requirements that ensure proper development and understanding from respective teams' system changes

--- Collaborate with stakeholders to identify system solutions for existing and future business processes

--- Partner with development team on evaluating system modifications to org modernization and upcoming Salesforce releases

--- Create and distribute system communications for releases, maintenance, and outages

--- Deliver technical documentation to support module configurations and requirements for all configurations and

--- Familiarity with Salesforce Seasonal Releases, Release Updates , Sandbox Refresh concept and identifying Production and lower environments with respect to code migrations and deployments

--- Manage user and data reports/dashboards to provide analysis of system effectiveness

--- Create and maintain Salesforce configurations such as workflows, process builders, validations etc. to meet the needs of the business. Create and maintain 3rd party applications supporting our Salesforce environments. These applications include Conga, Form Assembly, Adobe Sign and Experian

--- Perform general administrative maintenance as needed while also providing assistance in trouble shooting users issues and process requests

--- Train users on system usage in accordance with the business needs and request

--- Utilize BitBucket, GitHub, and Jira to perform DevOps tasks

--- Familiarity with Agile principals and processes

Supervisory/Interpersonal- Experience Required

  • Can lead the liaison with IS Service providers, business users and leads in respect of system performance issues, faults and modifications
  • Significant experience in a team management or supervisory role
  • Experience of leading stakeholder engagements in challenging situations is desirable

    • Bachelor s degree in preferably an IT related focus area or concentration; or equivalent work experience
    • 5+ years of relevant experience as a Senior IT Analyst role
    • At least 3 years hands on experience working with Salesforce; Salesforce administration certifications preferred
    • Experience using agile work methodologies
    • Excellent communication skills (written and verbal) and critical thinking and analytical skills
    • The ability to manage time and schedules to meet deadlines
    • The ability to thrive in a fast-paced and intellectually demanding environment

      More Information

      Please be advised that due to the nature of this position, incumbents are subject to federal Drug & Alcohol safety regulations governing US Department of Transportation ("DOT") covered positions, including the Federal Motor Carrier Safety Administration (FMCSA) and Pipeline Hazardous Material Safety Administration (PHMSA). As such, the Company s testing programs and policies regarding the use of federally prohibited drugs or alcohol, for recreational or medical purposes, will remain in effect for these safety-sensitive, DOT covered positions.

      National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.

Keywords: NATIONAL GRID CO USA (NE POWER), Yonkers , Senior Analyst, Gridforce, Professions , Yonkers, New York

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