IT Technician for MSP - Level II- EXPERIENCE REQ
Company: Mazteck Inc
Location: Mahwah
Posted on: April 15, 2024
Job Description:
Mazteck IT, is looking for a motivated, self-starting individual
to join our team. The candidate -must have experience working in
the IT field, possess the ability to learn new technologies, and
the ability to work in a team environment. Primary duties are to
work directly with customers, and other technicians, to resolve all
IT service tickets. Must have a customer friendly attitude, good
written / oral communication skills, and the ability to multi task
in this fast paced, customer driven environment. Must be hard
working, customer oriented, and possess a clean driving record.
Responsibilities for the jobs
- Maintain technical knowledge and competency in all desktop
related technologies
- Maintain and operate client's server Infrastructures, including
but not limited to patch installations, critical security updates,
backup maintenance
- Installation of monthly patches and critical security
updates
- Maintaining proper backup and disaster recovery solutions for
clients
- Provide support via communication by phone, remote assist and
on-site as required.
- Communicate and assist clients by phone, remote access and
email regarding service tickets
- Timely and accurately document and update service tickets with
all relevant details to properly log work done and follow-up work
if needed Qualifications and Skills - What are we looking for the
person we wish to hire:
- 3+ years of hands-on experience in IT Support
- Desktop Support/ Network Support
- Desktop and LAN support
- Installing, configuring, troubleshooting and maintaining
Windows 10 and 11 and Windows Servers
- Computer and network hardware/software troubleshooting, repair
& upgrade knowledge
- Must be able to install new workstations, add to network and
configure for users
- Experience with maintaining network infrastructure Good working
habits :
- Punctuality
- Follow-up on any task through completion and verification.
- Ability to properly document events & incidents as required
(whether it was service tickets, email to clients, reporting to
management Etc.)
- Team player - work well with others.
- Service oriented personality - someone who can focus on
providing satisfaction and making themselves available to clients,
and doing so with a smile and positive attitude, "seeing it
through" even when facing frustration and confrontational attitude
by clients. Ideal candidate - IT Technician - Information
Technology - IT Support - IT Help Desk - IT System Administrator -
IT Desktop Support - Computer Technician - IT Technical Support -
Managed Services Provider - MSP Requirements
- Experience with maintaining network infrastructure
- Experience with VLANS
- Experience with Firewall setup and troubleshooting
- Experience with Microsoft 365 Azure / Entra Benefits
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Keywords: Mazteck Inc, Yonkers , IT Technician for MSP - Level II- EXPERIENCE REQ, Professions , Mahwah, New York
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