Patient Service Representative

Company: Westchester Medical Center
Location: Valhalla
Posted on: February 22, 2021

Job Description:

Job Title: Patient Service Representative Company: NorthEast Provider Solutions Inc. Department: Nps Covid-19 Position: Full Time Shift: Day Job Summary: Performs various clerical tasks for COVID operations manager, practice manager/supervisor, clinical team or physicians. Supports various COVID initiatives throughout multiple locations within the WMCHealth Network, including but not limited to testing sites, call center, results, etc. Shifts may include weekend/evening coverage. Training and PPE (personal protective equipment) will be provided. Responsibilities: Greets arriving patients, verifies appointment information, and notifies nursing staff in accordance with policies and procedure. Registers new patients and assists them in completion of necessary forms. Verifies and updates current patient information (demographic, financial, and clinical) in the EMR system. Scans completed forms, identification, and insurance cards into patient documents folder. Schedules future appointments based on procedure type, time requirements, and provider schedules. Answer incoming phone calls and make outbound phone calls, gathering information to route appropriately. Utilize triage system for all patient care related calls, in accordance with triage procedures. Initiates, issues, and verifies patient referrals. Initiates and receives insurance authorization/pre-certifications as necessary. Provide helpful assistance in anticipating and responding to the needs of all patients and family members. Remain calm under pressure and effectively deal with difficult people. Perform general office duties, such as document preparation, scanning, mailing, and filing. Utilizes technology, including specialized software as applicable, to maximize productivity. Develops and maintains electronic files as necessary. Exhibits excellent interpersonal skills; provides customer service; assists other support staff as necessary; collaborates with all levels of internal leadership, management, and staff as well as outside clients, vendors, and other external parties. Other duties as assigned. Experience: Minimum of one (1) year of customer service and/or medical office experience preferred. Education: High school diploma or equivalent required.

Keywords: Westchester Medical Center, Yonkers , Patient Service Representative, Sales , Valhalla, New York