Patient Service Representative
Company: Westchester Medical Center
Location: Valhalla
Posted on: February 22, 2021
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Job Description:
Job Title: Patient Service Representative Company: NorthEast
Provider Solutions Inc. Department: Nps Covid-19 Position: Full
Time Shift: Day Job Summary: Performs various clerical tasks for
COVID operations manager, practice manager/supervisor, clinical
team or physicians. Supports various COVID initiatives throughout
multiple locations within the WMCHealth Network, including but not
limited to testing sites, call center, results, etc. Shifts may
include weekend/evening coverage. Training and PPE (personal
protective equipment) will be provided. Responsibilities: Greets
arriving patients, verifies appointment information, and notifies
nursing staff in accordance with policies and procedure. Registers
new patients and assists them in completion of necessary forms.
Verifies and updates current patient information (demographic,
financial, and clinical) in the EMR system. Scans completed forms,
identification, and insurance cards into patient documents folder.
Schedules future appointments based on procedure type, time
requirements, and provider schedules. Answer incoming phone calls
and make outbound phone calls, gathering information to route
appropriately. Utilize triage system for all patient care related
calls, in accordance with triage procedures. Initiates, issues, and
verifies patient referrals. Initiates and receives insurance
authorization/pre-certifications as necessary. Provide helpful
assistance in anticipating and responding to the needs of all
patients and family members. Remain calm under pressure and
effectively deal with difficult people. Perform general office
duties, such as document preparation, scanning, mailing, and
filing. Utilizes technology, including specialized software as
applicable, to maximize productivity. Develops and maintains
electronic files as necessary. Exhibits excellent interpersonal
skills; provides customer service; assists other support staff as
necessary; collaborates with all levels of internal leadership,
management, and staff as well as outside clients, vendors, and
other external parties. Other duties as assigned. Experience:
Minimum of one (1) year of customer service and/or medical office
experience preferred. Education: High school diploma or equivalent
required.
Keywords: Westchester Medical Center, Yonkers , Patient Service Representative, Sales , Valhalla, New York
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