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Sr Patient Service Rep

Company: Westchester Medical Center
Location: Valhalla
Posted on: February 23, 2021

Job Description:

Company: WMC Advanced Physician Services PC Department: Transplant Position: Full Time Hours: M-F, 8:30a-5:00p Shift: Day Posted Date: Feb 05, 2021 Job Summary: The Senior Patient ServiceRepresentative is responsible for greeting patients and working with them inperson, on the phone, or through electronic correspondence to meet their needsregarding scheduling, updating pertinent information, checking in and out, andacting as a liaison in reporting any patient suggestions to management. The SeniorPatient Service Representative also acts as a liaison between the patientservice representatives and management. Responsibilities: Greets arrivingpatients, verifies appointment information, and notifies nursing staff inaccordance with policies and procedure. Registers newpatients and assists them in completion of necessary forms.Verifies andupdates current patient information (demographic, financial, clinical) in theEMR systemScans completedforms, identification, and insurance cards into patient documents folder.Schedules futureappointments based on procedure type, time requirements, and provider schedules.Receives, screens,and routes calls to the appropriate destination if necessary. Utilize triage system for all patient related calls,in accordance with triage procedures.Performs thefunctions of a Surgical Scheduler as needed and requested by management.Initiates, issues,and verifies patient referrals. Initiates and receives insuranceauthorization/pre-certifications as necessary.Accepts payments,issues receipts, and reconciles cash drawer daily.Monitor the patientflow from lobby to the exam room, making sure patients are seen in a timelymanner. Communicate with patients if there are any delays in patient careProvidestranslation for non-English speaking patients, their families, and staff ifbilingual. Createcorrespondence to patients who failed to keep appointments in accordance withpolicy and provider request.Accept deliveriesof medical/office supplies and mail.Perform generaloffice duties, such as document preparation, scanning, mailing, and filing.Manage, train, andeducate patient service representatives to continually improve performance andskill level.Maintains a professional appearance and a clean, safe environment.Respects patientsby recognizing their rights; maintaining confidentiality.Utilizestechnology, including specialized software as applicable, to maximizeproductivity. Develops andmaintains electronic files as necessary.Exhibits excellentinterpersonal skills; provides customer service; assists other support staff asnecessary; collaborates with all levels of internal leadership, management, andstaff as well as outside clients, vendors, and other external parties.Other duties asassigned.Qualifications/Requirements: Experience: Minimum of two (2)years of customer service and/or medical office experience required. Education: High school diploma orequivalent required. Associates degree from an accredited institution preferred. Licenses / Certifications: Other: Bilingual (English/Spanish) candidatespreferred, but not required. Proficiency in Microsoft Office (Outlook, Word, Excel, and Power Point).

Keywords: Westchester Medical Center, Yonkers , Sr Patient Service Rep, Sales , Valhalla, New York

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