Guest Service Representative - Hotel Front Desk

Company: Days Inn / Motel 6 Elmsford
Location: Elmsford
Posted on: May 16, 2022

Job Description:

Job DescriptionDays Inn Elmsford and Motel 6 Elmsford are hiring for a hotel Guest Service Representative to serve as our guests' first point of contact and manage all aspects of their accommodation. This can be a Part-Time or Full-Time position. Hotel GSR responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients' complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and paymentsSkills
  • Work experience as a Hotel Front Desk Agent, Receptionist or similar role
  • Experience with hotel reservations software, like Hotel Key and SynXis
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor
  • Customer service attitude
  • Excellent communication and organizational skills
  • Degree in hotel management is a plus

Keywords: Days Inn / Motel 6 Elmsford, Yonkers , Guest Service Representative - Hotel Front Desk, Sales , Elmsford, New York